Noodles & Company

Unreliable catering. I ordered catering from this location for a film shoot the required 24 hours in advance. I called about 10 minutes after my scheduled delivery time to see what the status was because I hadn't heard from anyone. They were unaware of the order. I'm giving two stars because they eventually found it and did bring the food to us an hour and 15 minutes late. They forgot to bring plates so we had to run around our location finding those. All in all, it's not a great look or feeling when you're working with a large crew, client, agency... They did give us a few coupons for some free bowls but that doesn't exactly make up for the lost time in a jam-packed film production day. I called back later to talk to the manager about the incident and she basically just told me everything was my fault. Not very great customer service. Seems like comping the order would have been a small price to pay to fix a big mess up.

So, I don't make complaints EVER about restaurants, because I, myself, work at one, and I know what it's like to see the reviews. However, I came in for noodles this week, and I assume the woman who was the manager, was very rude to me. She snapped at me when I tried to ask for chicken instead of shrimp, and was sighing and rolling her eyes the whole time, as if she was inconvenienced by me being there. Then, the worker who handed me my food just dropped it on the table and left. When I ate my food, it tasted fine, but there were mushrooms, which don't come in the pasta I ordered. I picked them out fine, but honestly, I feel like they did it out of spite. Or at least that's what it felt like. Will not be coming back to this location, which is a shame, because I love noodles and company. :/

TERRIBLE customer service. I am only giving this 1 star because there is no lower choice. We were at this store 2 days ago. It took almost 10 minutes for someone to take our order, even though 3 employees saw us standing there (all made some sort of eye contact). When they finally took our order it took 50 minutes for our food to be ready. That is NOT a typo. When the young man brought our food, there was barely an apology. We were not offered any sort of compensation either. Store was also dirty. Food on the floor, tables, etc. This used to be one of the better Noodles in Madison. I will not be going to this location.

I'd rather give it zero stars if possible. I have been wanting chicken Alfredo, so I ordered the Alfredo MontAmore with Parmesan Crusted Chicken. It was my birthday so I "went for it". This was the worst thing I have ever eaten. My husband took 2 bites, looked me square in the eye and asked if this was what I ordered. I told him no. It is our fault because we ordered it to go. There was absolutely no sauce on the noodles, not even buttered noodles. It was completely dry spaghetti. HORRIBLE EXPERIENCE!

We placed an order at 5:53pm and was told it would be ready to pick up at 6:07pm. My husband went to pick it up and it was not ready yet - no problem. He waited, and after 15 minutes and people coming and going, he asked at the counter. Was told they were working on it. Another 15 minutes pass and he asked again. They were still working on it. Meanwhile, there are orders behind the counter, sitting there, that no one bothered to check. When he asked about it, sure enough our order was sitting there. No apologies. No nothing. Got our food at 6:43pm - almost an hour later. Disappointing that customer service is what it is. We acknowledge they were busy, but we waited patiently. Please do better.

Noodles is my favorite restaurant. I went on a Sunday afternoon. The one girl at the register was running around like a headless chicken, trying to keep up. Buttered noodles were cold and DRY, chicken was BURNT, and a ridiculously long wait for bad food. I paid $18+ for a dish I have ordered at other area locations and paid closer to $12 -- not sure what the difference was, or if it was rung up incorrectly? Just an all-round terrible experience. There were chips out of the wooden tables and the dining room was dirty. They need to remodel, get more staff, or just close this location instead of taking people's money on the assumption that this location runs as well as the others do. GO SOMEWHERE ELSE!

This establishment made me cringe. Most locations don’t have rap music playing in the kitchen. Placed an order for carry out but they never got the order ready. Food was okay but honestly I stopped in to pick up the order and no one by the counter. I was the only one at the counter waiting to get my food that should have been ready. Apparently I must be invisible 😒. When they finally acknowledged us waiting for out pre order they still had to make it so ordering online won’t save you any time here. So, unclean floors and bad poor customer service.