Buffalo Wild Wings

I ordered 15 wings and pretzels for take out tonight and received At least 5 wings that were barely larger than a quarter. I counted all my wings and was baffled that those 5 and also one the size of a nickel counted toward my 15. Also received less than half a sauce cup of beer cheese. At its deepest it was maybe 1/3 an inch deep. While eating my wings I crunched on something uncomfy and proceeded to pull a bone out of my mouth and the wing. I’m appalled and will not be ordering from this Buffalo Wild Wings again.

Horrendous. Ordered delivery and not only did they take almost 2 hours to arrive, the food arrived overcook and also freezing - the thermometer was in Celsius but that 77°F… Whatever they did with the coleslaw it was warmer than the wings and looked and tasted like it had been sat out in the sun for about 3 days.

Ordered delivery through bww website-food arrived late and cold. Ordered onion rings and cheese curds which were inedible at that point. Thw boxes had sauce all on the outside.. The chicken wrap had the wrong sauce on it and the dry rub wings weren't spun so most didn't even have rub on them. We ordered drinks and carrots which we didn't get. Tried to contact the manager who was conveniently out of the store and corporate basically just said sorry about that without making it right.

Management appreciates their customers. We ordered online and it had DoorDash showing as the delivery method (only after I paid). We got our food- the order was supposed to be 30 traditional wings, large fry, a chicken wrap with onion rings, and a Diet Pepsi. When we received the order left at the front desk, we only received 30 BONELESS wings. The total was $75 with the fees and tip. I called the store and spoke to a manager named Scott. Luckily our hotel was somewhat close. Scott offered to fix the error if we could pick the order up since Door Dash originally delivered. We walked only a few blocks to get there since there’s no parking nearby. He gave us the correct order and a $25 gift card. We felt so thankful for everything he did to make our order right, and didn’t expect such great customer service! Please let Scott know we appreciate how great he was to us. Thank you!!!

I ordered my meal at 6:38PM and the mobile app said it would be ready at 7:30PM. I arrived at 7:25PM and waited until 7:45 watching to see when they'd put our food on the shelf to no avail. Finally, I asked the front desk lady who said she'd see what was up. She came back with our food and said it had been ready and was just sitting in the kitchen. We then opened up our food and found every single box was soggy as if it had been sitting for a while. Not to mention our carrots and celery were hot from sitting in the bag with the wings for too long. Finally, we were given three ranches for the 50 wings we had ordered when we had asked for 5 ranches. This was ridiculous especially when I have had very poor interactions very similar to this in the past at this same Buffalo Wild Wings location. Last time, I ordered in store and waited an hour for my wings after the people I was sitting with had already been served. Finally, I asked about my order and they showed me a meal that had apparently been mine and just sitting in the kitchen. The order did not have the vegetables, fries, or ranch that I had ordered so it couldn't have been mine, but they said they would "remake it". I waited another five minutes and a man came out to tell me they did not have fries, so I would be getting potato wedges instead. I was very respectful and understanding through this whole interaction and this man was very rude about this. Finally, I received my meal and it was warm but BONE-IN wings instead of the boneless I asked for. Just plain disappointed with both interactions especially when I had given them a second chance:(

I really don’t understand why there are so many drumsticks. Last time I ordered in this restaurant I had 8/12 drumsticks, this time is 9/12( I already ate one). I think this is not a coincidence. Every other buffalo wings I tried, the ratio was about 1:1. I’m a little bit frustrated. I don’t like drumsticks that much. And since they only do take out, I couldn’t even realize it until I got home.

The food was good, so compliments to the chef. However, the service was very questionable. We weren’t asked what drinks we wanted or if we wanted any water. We had to go up to the bar to ask for the water. Also, we weren’t given the vegetables or fries with our wings - we had to request those as well even though it is part of the 20/20 deal. I don’t think we were ever checked up on to see how our food was or if we needed anything (ketchup, drinks, etc). I would understand if the restaurant were busy, but at one point we were the only group in there. Probably won’t be coming back to this location.