Topper's Pizza

I ordered a cheese pizza, side of ranch, root beer and a monkey bread chocolate dessert. It took 2 hours to get. They must have door dash deliver for them. I ordered via the Toppers website. I was given a cheese and pepperoni pizza, no ranch. Missing monkey bread and soda. And dropped off a side of wings. The also ate some of my pizza. It was also super cold. Never again. The whole order was wrong and either Toppers employee or dash employee legit ate part of my food. Who does that?!

Ordered online. Order was to be ready between 5:34 and 5:46. Stood at the counter for 25 minutes to be served. After 5 minutes of getting ignored, I thought I could make a game of it. Don't think it would be nearly half an hour of watching the guys in the kitchen walk past me, and hang up on customers calling in. So I'm waiting. Sharing my opinions with the Internet, hoping someone notices this, because the guys behind the counter certainly aren't noticing me, waiting up pick up my pizza that is now getting cold, presumably.

They honestly have good food, but I’m giving it two stars because: 1. They delivered us “cinnamon sticks” but it was just baked bread. No cinnamon, no toppings. 2. Called multiple times. They would answer and tell me they were busy and to order online and hang up. Like how were we supposed to tell them they gave us the wrong pizza? 3. After calling several times, my husband had to yell, “stop hanging up on me,” and explained to them what happened. 4. When we got our new pizza, found pieces of meat on my cinnamon sticks…

We ordered pizza online and did curbside pick up. We texted “here” as directed when arrived and parked in designated spots. There were only 1 available spot as the employees were parked there. One gentleman came out in his “yup I’m essential” shirt smoking his e-cig … saw us parked as he retrieved something from his vehicle (parked in one of the curb side spots) we then waited 10 mins for someone to bring the pizzas out. So I went in to the same guy - back to me and another customer waiting to pick up the pizzas as he placed stickers on boxes. Never turned to greet us, after a few minutes said “be with you in a sec”. Then he walked to back and grabbed someone else. They came up and began making pizzas then turned to see us standing there and came over to help us . Worst customer service ever!

Got to the store and the door was lock so I call and no one picks up. I text the curbside pick up number they said they will bring my food out then saw a pizza driver open the door. Waited 10 min no one bring my food out. Finally I went inside and try to pay for the food with cash. Staff did not know how to use the cash register so end up paying with card. Grab my pizza and my pizza is not even hot anymore.

I would give this location zero stars if that was an option. Just moments ago, I experienced the worst customer service of my life. Here’s what happened: I called this store to cancel an order placed on accident to this location, but when the Toppers employee picked up the phone, she proceeded to tell me “Welcome to Toppers pizza. Unfortunately we are busy at the moment, please place your order online.” They IMMEDIATELY hung up the phone before I had the chance to respond. I have been a member of The Upper Crust Society (UCS) for years and have had zero problems with the Regent Street location. It is extremely unfortunate that I experienced such poor service… how can you not spare a few moments to address a customer concern? Absolutely PATHETIC Toppers (East Washington), do better!

Why is it that every time we try to order from this location our order gets cancelled for no reason? We know for sure we have money on our card so the fact that they're still open according to Google but couldn't even get through to anyone on the phone is a great way to lose valuable customers. I'm surprised this place hasn't been shut down yet.