Firehouse Subs

Let me start by saying that I love Firehouse and their subs and respect the volunteer work they do with donations to the local communities (which is the only reason I set to 2 stars instead of 1), but this evening was disappointing to the utmost. The order placed was a simple order. 2 of the small hook and ladders, one with chopped pickled and mayo and the other with just mayo and 1 smokehouse brisket fully involved with everything. What I received was the first listed sandwich and then the other hook and ladder fully involved and just mayo on the smokehouse. When telling the young man that broight us the food that it was incorrect he said regarding the smokehouse "Adding mayo is fully involved for that sandwich" and would only fix my child's hook and ladder. To top it off when you order one of these sandwiches they typically have a good portion of meat that fills the sandwich. All 3 had very minimal meat on them and it certainly didn't fill the expanse of the bread. Again, I love this chain and usually donate to the rounding up to the next dollar to the foundation, which wasn't offered at all at time of payment, but this evening was highly disappointing. For this location I will not be stopping here again. May management please retrain the young staff as to the proper way to make the food for this locations sake and the franchise names reputation. Side note: Oh yes, before I forget, can you PLEASE put actual soap in the ladies room dispenser? Washing my hands and them smelling of men's body wash isn't very appealing.