Zaxby's

Customer Service is at a all time low at this place!!! I visited this location to purchase a salad for lunch. Two teenagers were OUTSIDE taking orders in currency in 100+ degrees. Both of them were nice and pleasant. I drove up to the window and sat there for about 5 minutes before someone approached the window. NO ONE was in front of me. An older black lady opens the window, no greeting, no smile, no eye contact... I asked for a cup of ice, the window slams shut. I sat there checking my bag. Suddenly, the window opens and a cup and straw appears. I then asked to PURCHASE an additional dressing for my salad. The window slams shut AGAIN. I sat there. The window opens and a swift hand holding a packet of salad dressing appears and I finally hear a disgruntle voice say, "Have a nice day". I guess she was NOT going to give me a chance to ask for anything else. I called the location and spoke to the Manager. I would kind of expect a little attitude from the two (2) teenagers standing in the blazing heat but not a seasoned woman who is working inside with the AC blowing. Now is not the time to be rude to customers. We are what pays "your" pay check. I will be contacting the Corporate office.

Purchased a salad yesterday and it was nothing but lettuce and a few chunks of tomatoes. Purchased a nibbler combo today and I opened the box to everything thrown around and 1 of the 3 nibbles was missing a chicken finger!!! The quality here is unacceptable and I hate to say but I will not be back until I know it's better. I have issues with the salads quiet often. They look nothing like they are supposed to.

Dining area substandard. Tables, floor, benches, chairs, ice and drink area disgusting. Need to be wiped down daily No one was servicing the dining area and they weren't very busy to prevent store maintenance. No napkins or condiments in service area. Counter clerk has been trained very well. She introduced herself, took the order, then confirmed the order. Do better Zaxby's, every other store puts you to shame in the dining area conditions.

My family and I just went through the drive-thru at this location. I have worked in the restaurant industry for most of my life, so I make it a point to be as polite as possible when ordering fast food, but the young lady taking my order was rude, consistently cutting me off, and rushing me to order. When I got to the window she took my card so fast I could not let her now that I wanted extra sauces. When she gave me my card I asked for the sauces, she explain to me the price and I handed her my card back and she rolled her eyes at me. I asked for my receipt and she told me that the printer was broken which I replied that you should be able to get it from the front printer. She completely ignored me. I asked her name and she said her name was “Zoe”. My mushrooms were cold and I actually bit one that was still frozen. I never expected to have such an experience at zaxby’s and can’t understand why you would even keep and employee like that around. Times are hard, but being desperate ruins companies.

Leadership is everything. Today after being called a b$&@# in the drive through by one of the young workers, Yolanda (manager) decided to meet me in the drive through line. Her demeanor, neck rolls, and tone was completely out of line. They (all of the young ladies on todays shift and the managers need training)! Even with gas prices being high, I will pass this store from now on and spend my money at Chick-fil-A! At least I’ll be greeted with a smile.

There is not a lot to say about a drive thru experience besides speed service and food quality. Speed 1 star Service 2 stars Food quality -1 star Tenders are are for mini meals. Kinda on the dry side. Fries were nicely seasoned but cold and barely any in the tray. Traditional wings barely cooked. Soft skin (who wants boiled wings from Zaxby's) The toast was done perfectly...But no stars for toast alone. Zaxby's your food is on the more expensive side of fast food. And @4 pm!! Not like I pulled up late and got the fast food scraps. Customers deserve better ppl. Act Like YOU Payed For It. Btw the tray is untouched in this photo. This is was just what I was handed. Looks like they tried it out for me🤔😕