Burger King

We all know Burger King. So I'm reviewing this location compared to other Burger Kings. I live 1 mile from this location. It's was just built maybe a year or two ago. Beautiful building. Looks great. Due to location I have visited probably 50 times. ALWAYS the slowest drive through you will ever go through. I actually refuse to stop now if i see more than two cars in the drive through. The food is always good quality and on par with most Burger Kings. Improve drive through speed and it would be great.

Giving 5 stars to this location because the night manager was so gracious to fulfill our online order after the Hughes road location told my girlfriend they were out of food at 9 pm on a Sunday night and she had already paid online...Hughes Rd location told her that it wasn't their problem about the payment and to take the refund up with the app and she had nothing do with that...Couldn't get Madison Blvd location to even answer the phone...I know customer service has gone to hell, but thank u so much to that manager on 72...she didn't have to do it for us, but I am glad she went beyond and that there are still some people who care...Thank u!...

I don't think I've ever waited in a drive-thru line as long as I did today. And after spending so much time waiting to place my order, the Whopper and fries I received were lukewarm at best (despite eating in the parking lot immediately after receiving my food). I live very nearby, but won't be returning to this location any time soon (or BK in general since lukewarm food seems to be a thing for them... if my cheese doesn't melt on my burger, the patty isn't hot).

1-8-22. 7:13 am After waiting 7 mins for someone to answer the drive-thru speaker...I tried to walk in to the lobby. Doors were locked. Woman behind the counter made eye contact with me standing outside the door but chose to ignore me. When she finally realized I wasn't leaving, she same to the door. She said the lobby was closed (despite the hours stating they open at 6am). She said "I'm the only one here and I'm trying to make food and take orders." which was a lie because I could hear her talking to other employees thru the door. Terrible customer service. I left. Will never return.

Very poorly managed drive-thru. 5 pm on Friday, but NOT BUSY AT ALL--and NO CUSTOMERS in the drive-thru when I pulled up. Sat for 8 minutes, waiting for someone to acknowledge my presence to place my order. Finally gave my order and pulled to first window to pay, but there was NO ONE ATTENDING THE REGISTER--2 other cars pulled up behind me. Sat there, not sure what to do--no one came to take my money, so after another 5-7 minutes, I pulled to the pick-up window--NO ONE THERE, EITHER!! Sat for a couple more minutes, NO ONE CAME, so I left WITHOUT MY ORDER. Burger King should close this location if they're not going to get competent staff to run it. Really leaves a bad impression, and I had another bad experience at the BK up in Ardmore, TN the other day, as well. Burger King is not the restaurant it used to be!