Kfc

The young man at the counter was as friendly and enthusiastic as I could hope for, but unfortunately, he was not well versed on the register. My order was not at all complicated but getting it placed proved to be a two-man operation for some reason. I had to go back to the counter to order a biscuit since somehow it was removed from my original order. The Diet Coke was out in the lobby so I have someone get it for me from the kitchen. When I went for a refill, the lobby was still out and the kitchen was, too. That's the one and only option for diet soda so I was unable to get a refill. The food tasted good and was warm and pretty fresh.

TL;DR- Nice staff. Don’t order online. Check everything before you leave. Don’t expect accuracy. The three stars is because the two workers we interacted with were nice. But man were they struggling. I’m sure they are understaffed like everywhere but there were so many things wrong. Instead of the sides we ordered (large mashed potatoes and gravy, large fry, and large corn) we got 3 large mashed potatoes and a large Mac n cheese and the smallest thing of gravy you’ve ever seen. We had ordered an additional large gravy to dip the tenders in and also got what looked like another individual size. They also initially didn’t give us any of the sauces that come with the tender meal. When we asked for them, instead of listening to what sauces we ordered, she just said, “So a bunch of sauces.” Then she just put random sauces in a bag, not the ones we had ordered. We ordered online where it makes you select what sauces you want and how many, with a certain number allotted based on how many tenders you ordered. Apparently actually giving us the sauces that were written down is too difficult. At this point the person I was with just wanted to go but I realized there was no way we would have enough gravy for the three large mashed potatoes we now had. I pointed this out and she gave us a couple more tiny gravy containers. Maybe they are out of large containers? If so I wish she would say that. She did eventually say she gave us extra potatoes because they are out of corn. Still no clue where the Mac n cheese came from. And they forgot the drink so we had to ask for that. In the end, I’m sure some of the extra food we got will just get thrown out especially since no one we were dining with cares for kfc’s Mac n cheese. My advice is don’t order online because they may not let you know when you get there that they were out of something and subbed something else for it. Check everything before you leave because both other cars who ordered around the same time had issues with their orders being wrong. We waited a while, too, and in the approximately 15-20 minutes we were sitting there only 4 cars including ours went through there. The dining room is closed so they weren’t busy.