Einstein Bros. Bagels

Best bagels in the Midwest. JUST like east coast bagels! Good variety on their menu but all flavors listed are not always available. 4 stars instead of 5 because the quality of the staff they have working there has declined over time. Staff used to be cheerful and friendly and now the staff that works there acts like they hate their jobs. Yes, they take your order, take your money, and make your food, but their attitude while doing those things now leaves a lot to be desired. Yes, I will continue to go there because they have the best bagels, but I will just hope they eventually hire people who actually like working there. Bagel varieties that I enjoy most from there are ancient grains, sesame, blueberry, chocolate chip, and dark rye. They also have many other flavors as well. The sandwich I like best from there is egg, cheddar, and turkey sausage on an ancient grain bagel. YUM!

They always have a good selection of bagels, sandwiches and coffee that's fresh, plus a decent rewards program. But they seem to be chronically understaffed during busy periods. I've had to wait over 20 minutes just for two bagels with cream cheese. If they can fix the staffing issue it'd be a five star place

Food is good in my experience but I'm really sick of walking into the store 15-20min before closing and having someone yell "WE'RE CLOSED!" at me! I understand that walking in before close is kind of rude, but with even 10min left I should be able to get a quick bagel. Additionally, on several occasions I've ordered a coffee and if there's someone in line behind me who orders food they will make the food first (fine, I am patient) and then they've helped other customers before even asking another employee to help out with drinks?? And half the time what seems like the entire staff is just behind the counter talking about random stuff like their pay and not paying attention to customers WHO HAVE BEEN WAITING 10MIN FOR THEIR FOOD. I NEVER, EVER, EVER!!!! Write bad reviews, but this was the last straw. I'd rather go to the Wendy's next door where the staff are rude but at least they make your food fast.

Very disappointed. I stopped in to get a bagel bucket. Worst service I've ever had here. The restaurant had 2 people in it. Both had their orders & were eating. The girl behind the counter looks at me, turns her back & starts to organize the prep area. She looked at me twice more & each time turned away. The 2 girls at the registers chatted away with each other. I was in there 5 minutes before anybody asked me for my order. Again, the restaurant had 2 people in it and they both had their orders. Finally, one girl asks me if I'm ready. I name off 3 different bagels for my bagel bucket. Plain, blueberry & honey oat. All out for the day. They had like 4 chocolate chip bagels left but a bunch of odd bagels that I've never known anyone who actually eats them. It was 7:55 am. They open at 6:00 am. An hour & 55 minutes & they're out of the most common bagels sold. Poor planning, poor inventory management & horrible service.

Even though it’s a chain shop the staff here are super friendly and relaxed, and it feels like a neighborhood spot. The baristas know my name and remember my usual order (which usually bothers me, but here it feels nice!), and even ask about how I’m doing in a way that feels genuine rather than forced. A testament to hiring great, customer forward employees.