Wendy's

WORST customer service I have ever experienced. I usually don't call to get credit on my missing food. But, ever since prices went up on fast food i feel like I should get what I paid for. I called the store because they forgot to add the chicken nuggets and what a coincidence that the "manager" answered. I was letting him know what happened and asked for the money to be put back on my card. He said he couldn't do that and i could go pick up the nuggets. I said i would not be able to pick up them so I wanted store credit. Then he said that thats what he told me. That i could either pick them up or get the credit, even though he had only mentioned picking them up. Regardless, i went ahead and gave him my name and went on to ask if he needed my last name. While i was still talking he said "good day" and hung up on me. I call back and no one picks up. I call again and this time someone else picked up. I asked for a manager and what a coincidence... This person was also a "manager". I let him know that the previous manager hung up on me without letting me finish talking to him. I also explained to him that i understand that they are very busy but there was no need for hanging up while i was still talking. Especially because there would have been no need for me to call them if they had not messed up my order. So now this "manager" tells me that he can do without my attitude. So, even though i was NOT giving him attitude i sure did start to after he said that. How can they be managers talking to customers like that?? You better believe I will calling customer service and reporting this store to them. It is ridiculous that I am the one that was wronged and, yet, im being treated like im bothering them. Very uncalled for behavior from someone that is supposed to be a manager.

This Wendy’s is a horrible Wendy’s the cashiers had bad customer service I specifically asked them for separate bags for my combos and they just stuffed all of our food in one bag, also the burger I ordered was the bourbon bacon and the bacon was microwaved to a crisp, when I first tried to order inside the Wendy’s the door to the lobby was unlocked so I walk in and all the workers are yelling at me “get out the lobby is closed” and this is the only Wendy’s that I’ve been to in the past 5 years that doesn’t take apple pay

Its 2021, so the long lines, along with underpaid and overworked workers are everywhere. Yes the line was long, but the food was freshy made, hot and the staff were friendly (Im friendly too, maybe that made a difference, some reviews here are mean). I enjoyed my fries and spicy chicken sandwich. Love that the veggies are mostly free, I add more tomato and spring mix. I recommend the Wendy's app. Big props to the workers, I hope yall get a raise.