One Origin Specialty Coffee

I hate to give bad reviews, especially when the staff were so friendly, but I'm going to in the hopes it will be used constructively to improve. I ordered an English breakfast tea (and specifically asked for milk with it) and a gluten free toastie. Firstly, the tea was very weak, the pot it was in leaked everywhere and splashed onto my shoes. I wasnt given the milk I asked for and I was given a miniature teacup that is normally used for espresso instead of a proper sized tea cup. Then, they forgot about my toastie and when it finally did come out it was barely even toasted and pretty unapetising. I feel that this could be a wonderful cafe if the staff perhaps check out their competition so that they see how things are normally done and try to meet that standard. It's cute and cosy and they were also super lovely, but I can't excuse the bad food and drink, it needs to get better. I ended up leaving everything and going to another cafe at Malvern Central for the same order. The location is nowhere near as inviting but at least I know I will get what I expect when I order something! P.S. For future reference the image I included is how both of these things should actually be served - they are from the other cafe, not Single Origin.

Okay.... I’ll explain the one star. We received takeaway, Uber delivered coffee from here. The takeaway cups were wrapped in polystyrene. One star. Guys... the point is, it’s pointless trash. I see no difference between this and a supermarket wrapping a single piece of fruit in packaging. I get that the thought is to keep the coffee warm... and the thought, I’m sure, is in the right place. But come on... So now onto the coffee review. 3 stars. Mediocre. Better than some. But not great.