Pizza 911

AMAZING! We ordered a few different items and all of it was delicious! Too bad it’s far from home but we will definitely be coming back when we are up in this area. Staff was awesome and attentive. The kids received gummy bears! Beautiful and clean space. Please promote it more or something that will catch more attention because it truly is a nice spot, great food and awesome customer service!

From the front of this building it looks like your average pizza place . South willow street is filled with them along with vape shops so it isn’t that impressive . But hidden behind the normal booths is a beautiful themed bar with about 15 different beers on tap , extremely clean and organized . They have a side exit with outdoor seating and umbrellas . I had the pleasure of being served by one of the managers I believe her name was Roxi . She zoomed in and out making sure I got my food right away and I was comfortable . This place wasn’t empty and she worked through orders and customers flawlessly. It took me a few minutes to realize she was in her own . Great customer service , nice and clean atmosphere. Only problem I have is that it seems to be your boring pizza shop in the front . Change the name or advertise your bar more .

The food is pretty good. Actually, the salads are just about the best in town, if you can get one made right. Their house dressing is like crack to me. And the delivery drivers are always super helpful. We used to get them at least once a week. The problem is, and it's now a deal breaker for this member of their loyalty program, is that they only very rarely get our order correct. It's kind of insane really. I don't know how many times I've paid paid for extra dressing or a serving of extra meat, or asked for no tomatoes, or whatever it is, only to be disappointed and angry. And this is from web orders, not a phone order that can be misunderstood. We're talking Dunkin levels of "Why bother ordering? Why don't I just pull up to the window and you hand me whatever you think I want." We're just done.

Ate inside and ordered a draft beer which tasted funny. Almost like it was flat or sitting in the line too long. Definitely not right. The pizza was the most bland pizza I’ve ever had as well. Didn’t taste cheesy, almost like some really really low quality mozzarella. Pretty much what I would expect fake mozzarella to taste like. Won’t eat here again.

I was at piazza 911 about 13 minutes ago. I only order 3 steak and cheese but 1 with no pickles only. None of my service has was right very little meat I no ketchup no mayonnaise like I ask this has been the worst service I’ve ever received in 48 years of my life this is ridiculous and then I was charge 30 dollars for the three Subs this is not honest business do the job or get the “hell out “

This location is more focused on restaurant dining, unlike their other location on Webster which is more like a sub shop. Willow st pizza 911 is a great place to bring ur family for a meal, exspeciallly if you like your privacy, and hate when restaurant staff stare at you. The food selection is great and not that pricy compared to the food to price ratio that other places have. Dakota is amazing and so is the new girl with red hair. This place js great!

So I ordered 2 pizzas cheese half pepperoni and the big Mac pizza. Got the big Mac opened the box and it was green peppers instead of pickles. Called the the young lady I spoke to was very nice understanding and polite, I however wasn't able to get it delivered as the wait time would have been very lengthy so I picked it up. Got it home opened the box pickles this time as it should be but unfortunately lacked enough of the Mac sauce to make it what it should be. Very disappointed.