Strano Bakery

I don't like to post negative reviews, but my first and last experience at Strano was this evening. I stopped in to pick up a box of Italian cookies to bring to work tomorrow. The bakery was empty of customers. The older gentleman with glasses was sitting watching TV. He got up and said "yes?". Every response from him felt very impatient and I felt as if I was bothering him by being there. I almost left in the middle of him filling the box of cookies, but I didn't want to be rude myself. I will make the drive to Hartford for better service and a much larger selection of cookies. I'm updating the review to 2 stars because the cookies were actually good, but the service spoils everything for me.

The STALE cookies are bought from a NY store that ships. Selection is limited and of very poor quality (eg real chocolate is not used in brown lace cookies..has NO chocolate taste). The manager has a not so friendly attitude. While the cookies are labeled at 2 different prices, the manager wanted to put them all in 1 box and charge for the higher price. When I said I wanted them separated, he insinuated I was being cheap and he would have to spend $.40 on the extra box. I went there for the $5 salami/pepper/provalone sandwich and spent $25+ on cookies in addition to $10 for sandwiches. While a farther distance, I will go back to Hartford's Franklin Ave bakeries or to Giusippina's Italian bakery on 946 Sullivan Ave in S Windsor. They are real Italian bakeries and have superb quality and FRIENDLY service.