Papa Johns Pizza

So now ordering pizza locally has been outsourced to a call center? This is ridiculous. I understand staffing shortages however trying to order 1 large pizza tonight was more than painful! The website was not working properly and would not let me update my address, and it would not give details as to why the special coupon was ringing in at 2 dollars higher than advertised. So we called instead and got someone who has a difficult time understanding English and he had difficulty entering my address properly. After hanging up and calling back again (since he could not get it right and was trying to deliver to my old address two hours away) we got a second person also with difficulty speaking English. My order was taken correctly with correct address, however after attempting to order online and via the first phonecall this aggravating process will probably preclude me from ordering here again as it took 24 minutes to accomplish! I also learned that they now charge $2 for putting garlic parmesan on your crust and the delivery fee is $4. The total for one large specialty meats pizza with coupon special of $14.99 costs over $25 after taxes and fees. Insane.

I ordered 3 pizzas and dessert through the app, then went to pick up my order. The restaurant was clean and the staff were incredibly busy. I waited for a little while, but then a nice girl handed me my pizzas and dessert. I didn't check my order before I left, but thankfully everything was made exactly how I had ordered.