Ben & Jerry's

Just want to give a shoutout to the lovely young man working on Easter Sunday night who responded to my requests surrounding my peanut allergy in the best way I could have asked. He was vigilant with fetching a new scoop, identified that other cones were stored with those with peanuts and directed me to cones stored separately. Please pass on my thanks for not making it a big deal, and making the visit a very reassuring one (as I have experienced less than ideal responses in the past).

Ben & Jerry flavours are ok but agree with one of the previous reviews that the ice cream is not cold enough & instantly melts everywhere. The service is also appalling. Got ignored by one staff member who was making his girlfriend a large tub of ice cream she did not pay for & then promptly walked out of the store &:said "let's go" when we were clearly waiting. Another young man appeared from out the back, made eye contact then walked off back out the back. Finally served by a young lady, who had finished with another very slow customer, & she just passed the minimum standards of what good customer service should look like. If I owned a franchise name business in such a prominent location I would certainly not allow three teenagers to run it into the ground with one of the lowest standards of service I have experienced in a long time. Good luck Ben & Jerry's Manly. I won't be back.