Royal Copenhagen

The ice cream was delicious as you would expect from any ice cream specialty shop. My favorite was the Royal Copenhagen flavor. The reason they get for stars is because when they have me my spoon they placed it on the dirty counter for me to pick up. It also felt like I was rushed, but then had trouble with my credit card getting to work on their machine. Great product but they should work on their service.

The Ice Cream was pretty good the last two times my Mum and I visited. However, with that being said during our recent visit we were served by a very impatient staff member. She also was quite insensitive towards my Mum’s deafness which I explained to her only for this woman to sassily retort “oh that’s why you are angry”. May I remind you that under the Competition and Consumer Act 2010 (Cth), consumers have the right to be treated fairly and this includes those with disabilities. I understand that business is overwhelming during the holidays and with that the added stress of dealing with lots of customers within a short period of time can be exhausting mentally and physically for staff. But that being said ethically you should not treat customers with such ignorance. I sincerely hope that the next time I frequent the shop that the attitude from this staff member will improve.

I rarely give such a low rating, but it was very disappointing. I am used to great ice creams from Europe and this was like a parody. I had 2 scoops - royal copenhagen and raspberry in total for 7,60. The raspberry was so low-quality I have never had!! I do not recommend this place to anyone - you can buy instead 1 litre of tasty Connoisseur ice cream in Coles for 7,50.