Mareeba Heritage Coffee House

While the food was good for most of the group I am a coeliac and was given battered chips containing gluten after asking for a gluten free meal. When I went up to question and change meal was given very bad attitude by the server who was defensive about her error rather than apologetic or willing to help rectify the situation. She not want to swap the meal for something actually gluten free and was not open to feedback. The manager of the heritage centre out the front was extremely helpful after the fact and apologised for the server and attempted to right the situation.

One of the staff members was not receptive to my partner's dietary requirement. My partner is coeliac and upon enquiry of a few menu items was told that they should be okay. When the food came out my partner was served beer battered chips, which upon enquiry were definitely not gluten free. The young female waitress was not receptive to any changes, and aggressively defensive. Thankfully the lovely ladies running the information centre were apologetic and offered a full refund. Be wary, the gluten free options were not gluten free.

Reception has the usual pamphlets and info. Staff were friendly. Plenty of parking. Gold coin donation through to the museum and on to the cafe at the back. This accesses the outdoor section of the museum with buildings and machinery. I had the one of the daily specials, a meatball roll. It was delicious. Lots of tables in the eating area. Good for big groups.