Ali's Cookies

I called Ali’s Cookies on a Wednesday afternoon with a large custom decorative sagar cookie order for a shower to be picked up on Friday. Not only did everyone RAVE about how delicious the cookies were but Ali’s Cookies could not have been more accommodating with my last minute request. I was coming in from out of town and they completed my order ahead of the originally scheduled time as a huge favor! HIGHLY recommend! The sweetest staff too!

I ordered a photo cookie cake for my brother's birthday - it was to be shipped to him in NJ. It was a landmark birthday for sure. He was turning 75 years old and having a pandemic zoom birthday party. I wanted to cookie there for the party so they could show it to everyone and we could sing happy birthday. Unfortunately, the cookie did not arrive in good condition. As you will notice from the pictures on-line - the cookie pictures have icing around the border of the cookie and around the picture. The cookie is wrapped in plastic wrap - which presented a very big problem when unwrapping it from around the cookie. There was no way to get the plastic wrap off without taking almost all of the birthday message with it and part of the picture. Although it was edible - I paid for a picture and birthday message that was not included on the cookie. My thoughts are if you are in the business to Ship a Cookie - you should know how to ship a cookie without it getting damaged. Anyone who uses plastic wrap knows how tricky it is to work with let alone place it over icing. It will surely stick to icing which in this case it did. Who knows what would happen if this were shipped during warmer weather how the cookie would arrive. My suggestion is to invest in a better shipping method so that the cookie arrives and there are not glitches.

My kids request cookie cakes from "the cookie shop" for their birthdays every year. They always knock it out of the park and seem to accommodate any off the wall decorating requests my kids dream up. Of course we love stopping in for a cookie on occasion as well. I haven't had a bad one yet, but my favorite is their sugar cookie.

I've read a lot of positive reviews but this won't be one of them. As someone who has passed by the establishment often, they always seem to be on vacation, close early, or outside of normal business hours. After a few months of of trying to catch the business open when I'm available was met with disappointment. Above the door, it says come in for a sample. When you enter, it seems like a fresh bakery however their options were limited and one side was pure display only. When I asked the lady for a sample, she looked like a deer in the headlights. She never respond upon request and went back to what she was doing. Its OK. I went to bagelicious 2 doors down and got better service and cookies.

Wasn't a fan, especially after reading they were voted best in ATL. Very nice service at their East Cobb location but the cookies are average at best. I feel that Insomnia or Crumbl, as new competitors, are much better. I believe Ali's needs to take a hard look at their product as the competitive landscape has changed.