Dunkin'

Once again I’m on my way to work this morning. I really had a taste for a peppermint mocha latte 😋 my favorite for Fall. I understand on the job training in so many areas, been there done that. I’m a different bread when it comes to this level. You can’t train a new staff while you’re on the phone. Observe and correct at the point of sales or duties. Anyway, the young male did a great job! He tried to correct his mistakes when asked and I helped him out for a minute… all good. Ordered my food and here comes my coffee. I could tell already it wouldn’t be what I envisioned in my head earlier. The warmth of the cup was lukewarm, the taste wasn’t what I expected and no peppermint taste or mocha delivered to my awaiting taste buds 😩 So, now I’m just smh 🤦🏾‍♀️. I had to drive to the closest SB to get what I knew would save the taste I craved this morning. And I have my favorites from them both, this is why I stopped. Oh, and to add the new staff didn’t make the latte. So, just check your lattes before leaving. ☕️

Some of the staff is really friendly, but when I ordered my ice coffe I noticed the young lady who was preparing it , had those very long acrylic nails. I am not opposed to those or saying that it’s a bad idea but she wasn’t even wearing any gloves . It is a different story when it comes to handling your food , it’s a sanitary issue and it can be very dirty. I work in the customer service industry and I’ve worked in the food industry and I would’ve never had been able to get away with that .

Went through the drive thru just fine and was told to wait for part of our order. 10 minutes go by with nothing. Go inside they weren't even working on our order they didn't even remember us paying for it. When we get it, it's the wrong order! They weren't busy multiple employees just kinda sitting around behind the counter, no urgency whatsoever. Ended up paying for a SECOND order. Just to get my food. 20 mins overall.

I went and ordered a frozen chocolate and two sausage and cheese biscuits. They said they didn’t have frozen chocolates at this location so I asked for a regular hot chocolate and they told me they didn’t have anything chocolate so I just got a dragonfruit refresher with lemonade and the two sausage and cheese biscuits. The biscuits were hard and dry as anything and didn’t have cheese the sausage was leather like it was sitting there all day. I usually never have a bad experience at dunkin but this location has done me dirty twice now!