Dunkin'

Food tastes like cleaning product which is ironic because the restroom looks it hasn't been cleaned in a year and is only used by people who take too much ex-lax. Gave this location one more chance and they made my drinks without sugar. When I brought the drinks on rather than remake them, they went in the back with my drinks and literally dumped sugar in them. Food establishments are not supposed to take back food or beverages that have already left the building.

My first time with this location was great. I ordered a large hot coffee with extra cream and regular sugar. The woman knew exactly what I meant and proceeded to make my coffee exactly 💯. The donuts and muffins were fresh and delicious like I remembered from the old days of dunking donuts as it was named in 1978 when I discovered them in my hometown. I wish I could remember the name of the woman who served me some happiness. Shout out to you!!!

Horrible service! Ordered a large pumpkin signature latte. They gave me a small straw which went right into the glass asked for a large straw, the lady at the counter was really rude said they dont carry large ones and asked me to open the lid and pick the straw out and use it. The donuts too were not that great.

This place their coffee is just a water. I would say %2 coffee and %98 water. They don’t care about customers satisfactions. Me and my friend we went to get a coffee and donuts when my friend finished his order , she didn’t even ask is that everything, she was trying to go a head to complete the order when we told her we are not done yet. So after we told her what we need. She gave us the tasteless coffee that all water and cream. We asked her to give us what we ordered, but she wasn’t happy and said couple times you tell me you want little bit of cream, and I was like lady we did but you were not listening, regardless of whether to much cream or not, their coffee taste everything but not coffee. It is just colored water.

Ordered through the drive through 2 donuts and a pumpkin spice latte. Was handed an iced coffee of some sort. When I said that wasn’t what I ordered, I was chastised by the staff saying that I should have specifically asked for a hot drink. They then proceeded to tell me how they would have to waste the iced coffee. While waiting for the correct drink, the staff continued to tell me how this was my error and that during this time of year they don’t know which drinks people want. Ok, so I am typically a very patient and understanding person when there is an error but being reprimanded as a consumer left me very irritated. I have always been under the impression that a latte is hot unless otherwise specified. The incorrect assumption on their end really isn’t even the point here. The abrasive and condescending manner in which I was treated was uncalled for. They could have sought clarification when I placed my order. They could have just apologized. Instead they gave me instructions on how to “correctly” order next time, I told them not to worry because I won’t be returning. Last, unrelated to today’s experience- they really need to do a better job of keeping the dining area clean. I usually stop in on Wednesdays with my 2-year-old and there are never any napkins and I always have to wipe off a table with the baby wipes from our diaper bag. I’m sure nothing will come of this but I at least feel better now that I’ve shared my unpleasant experience.