The Bistro At Racv

Amazing suite on level 50. Photos don’t do justice - to the uninterrupted views of greater Melbourne. The suite was impeccable - with a large living and dining area, massive bathroom, and most importantly a very comfortable bed. The service was also amazing during my stay. An excellent 5 star hotel in Melbourne.

From welcoming check in to leaving this hotel was perfect for our 2 night stay in the city. Very well located in easy reach of bars, restaurants and of course all of the many spectacular places to visit in Melbourne. The staff were very friendly and polite, although things went so well we didn't need their help with anything other than how to find the parking garage, which we used for the entire stay. We opted out of the hotel breakfast due to it's high cost and our readiness to use local cafes in walking distance rather than overeat from a large display! Wouldn't hesitate to stay here again next time.

Such a beautiful place, lovely stay & professional staff. The coolest part of the room was the lights being controlled on a tablet, blew my mind. And the view at night was awesome, haven’t seen Melbourne like that before! Edit: Star taken away because 3 weeks later I got a call at 2pm on a Monday asking me to join some sort of reward program after my stay. I said no twice and the representative still did not respect my no, so I hung up.

My friends came here on a Sunday for a High Tea. Their food presentation, food selection, service and staff are 10/10. Sofitel staff, Noel and Natasha, who looked after our table, stand out in customer service delivery. Where we sat had great views, well-presented cutlery on the table, champagne on arrival, free-flowing tea and coffee throughout, and we enjoyed the live pianists. We can’t wait to come again and have their high tea. This place has a great view of the city and surrounding suburbs.

Yes this hotel is in a great location, the rooms are nice and the view is awesome. But unfortunately during my stay the service just wasn't up to scratch. Mini bar never restocked, had to chase one day at 5pm for my room to be made up and the bars and restaurants were mostly closed. Yes yes Covid and all that, but if you're charging me full price I think it's reasonable to expect full service.

It was lovely . The beds were not as comfortable as I had remembered… the bath is very old and tiles grout terribly worn and missing in places .. we noticed that room services dishes were not collected for 18 hrs outside rooms next door to us.. breakfast buffet was very ordinary .. nothing special at all.. overall the hotel needs a real good freshen up, especially for the money of the room … Overall though it was nice , service throughout the hotel was great with all the staff..

Hotel was beautiful and great location, however the overall service experience was not great. We waited over 2 hrs for our bags to be bought up, rang multiple times to get no clear answer. If we had known it would have taken that long we would have carried them up ourselves. The concierge were not familiar with Melbourne and could not direct us to any good places to visit and our room service was left outside our room all day. This was a disappointing experience for a 5 star place and our first trip to Melbourne.