Ripples Bentleigh

Share this!!! Very simple, straight to the point. Last night, 10 of us spent $750.00 which included very handsome tips. And that is not including $350 that I personally paid for 3 lobsters out of the live tank. So, in total, $1100 spent. Just before leaving, I asked for a can of coke as I was very thirsty after all of the flavored food. Then, asked and asked again, no can of coke in sight. As I approached the front counter on the way out, I asked the man (Boss) as to what happened to my coke. The answer I got was exactly this: "THE ACCOUNT IS CLOSED" Well, what happened next, I will not talk about, it could be interpreted as "unsavory". The final thought!!! Think, if "Ripples" thought that much of me, What do they really think of you when they say to you: "Hello Sir/Madam!!! Welcome!!! Good to see you again!!!" And all that with a smile, and a very heavy Chinese accent. Yeah, go back there, as anybody gives a flying f__k.

Yum cha dishes fried chicken dumplings and prawn rice noodle it was terrible. undercooked soggy not crispy super oily it's not how this dish is supposed to be taste awful and very disappointed in quality ! I threw these in the bin as it was inedible waste of over $20! Never come here again , actually I want a refund! Charge so much but quality of food does not match! Be careful food might make you sick . And poor customer service!

Bought my family and friends here last. Customer service was terrible, we order close to 1k of food and drinks off the menu. Beside the food being very average we had this rude lady waitress that made us feel very unwelcome by rushing us with our meals, collecting dishes before we could even finish, literally breathing down our necks being super annoying that we can’t enjoy our meal and gathering. We know she’s probably rushing to close up and go home but this was around 8pm and they don’t close till 9pm. When spoken to management about it they blame it on another younger staff that was working saying it’s his lack of experience. Management is horrible, hope you guys start treating all customers the same with better service and this is on a quiet night with 2-3 tables.

I have been going to this restaurant for 7 years. Never got disappointed. I saw some reviews about the rude manner of the staff, to be honest it is not that bad and I have got used to it. Food quality is not great but consistent. Flavor is also more than average. There is no other Chinese restaurant's food quality that can compare with this one on bayside area, so basically you do not have any options unless you want to travel to Springvale's Golden Leaf or Keysborough's Shark Fin.