Welcome Stranger Hotel

Unfortunately I've had the worst experience with this venue. I won 2 weekends ago now and was issued a cheque that admittedly I mistakenly lost while still at the venue. This they clearly saw on camera. To re issue this cheque here I am on Tuesday 2 weeks from the day I had lost it and they keep giving me the run around. Between my friends and I we had spent well over 20k that night at the venue. They didn't have issues with that but now to issue my winnings they have made me wait for such a long time. I have been told by the venue manager Johan that the latest my cheque was to be issued was Tuesday which is today between 11am and 1pm. I go into the venue and the manger Wayne says he is waiting for "Head Office" Tanya to get back to him to re write the cheque. I was told Tanya was on leave for a few days on Friday. This is not acceptable. They clearly do not value their customers nor have any regard for them or their time. I hope this is resolved within the hour before having to take it further and inconvenience myself.