Kfc

Wait for more than 45mnt just to get a proper 6 pcs chicken First box they gave me was 2 normal chicken and the rest 4 was tiny nugget like size.. for $15? How is that worth, might as well pay for nuggets I requested to get a replacement and got told to wait 15mnt.. yet it never came Handled by a staff name Erin

last night it was quite busy in the restaurant. this kfc branch is located in a food court alongside subway and maccas. the restaurant dining area was quite packed with many families and tables taken and bins full to their brink, i had noticed that there was less team members at this store compared to my local where one girl was serving and two girls packing- occasionally the girl from the burger area came to the front and a packing girl went to serve. i do believe last night this branch was understaffed as when i was there earlier (around 330pm) for a popcorn go bucket and then again (around 850pm) where it was the similar handful of girls where a blonde girl with a button up (assuming it’s her manager) asked the girl serving if she could stay back until 10.30pm. this girl served me and my friend a mixed feast and informed us that it will be a 20-30 minute wait because they didn’t have any more in the back warmer and that it takes 20 minutes to cook the chicken itself which was entirely fine because we had already snacked prior. (this was an issue to many other customers who didn’t want to wait for chicken but wanted their food fresh- confusing right?) when i asked for a zinger twister with no tomato i had been informed by the kind server that the recipe had been changed a few months ago to this coleslaw filling and that it’s permanent and she offered to remove the coleslaw out of the twister and put lettuce instead which was great on her behalf to offer a solution to me as i haven’t had kfc for a while. we ordered a few other things and asked if we could have parts of our meal first to which she said it would confuse the packers but she said we could put the twister and the zinger box in a separate order to the mixed feast so that it we could eat while we wait for the other half- we of course took her solution she seemed to know what she was doing when helping us out. overall the service was 5/5, dining area cleanliness was 3/5 (heaps of family mess for easter) and food was 4/5 (my chips were a little plain, the twister was awesome and the chicken was a little greasy than i’m used to) big thank you to our server talia (i hope to visit again sometime) she deserves some praise assisting us in as many ways as she could!!