Dooboo

This venue has a great potential, however the food and service quality just dropped significantly these days. I gave them benefot of doubt being on a public holiday, we ordered meal 8:15pm and followed up multiple times and food was served 9:22pm after I rang the store to confirm if the meal was coming. Not to mention we saw cockroaches while dining in, I informed the staffs and i was given a confusing look. The food used to taste spectacular but my last visit it was quite average. The customer service experience could also improve, i think the customer service takes no ownership when question asked about the timing of food being served. Cmone Dooboo, makes it great again.

I have been here several times pre, during and post-pandemic, for the delicious signature soon tofu. Yes, there is a change in the management and with the order system like many other restaurants, but generally, the food is still taste the same. It lets us to order and pay through Mr. Yum QR code in advance before enjoying our meals. This three storey dine in place can accommodate quite a lot of customers, and I always encourange to make a reservation in advance. Suitable for smaller group of 5-6 people rather than a big one.

Service *Literally zero. Walk in, no hello, straight on to "how many.", to which you get seated and get told nothing, then the waitress walks off with no communication. No menus. No cups for the water jar. Your seated at a table with a water jar & no cups. 3-5 minutes later... We had to figure out OURSELVES that you have to order through the QR code sticker, stuck on the corner of the table... Oh, no forks and knives, chopstick, etc.. I had to literally physically inspect the table edges which are hidden drawers to find them. Again, no explanation or care by staff. At the end when leaving, no thank you, no words, no nothing. Staff who don't care. Food was okay. *Ordered the set as seen in photos. *Dumplings themselves were 5/5, crispy yet soft and full of flavour. *Came with a bunch of accompanying korean sides, stable always good sides. Nothing to comment on yet. *Inside my dish, there was an exterior egg shell crack in my dish. This is literally not a big deal for me, but if whoever can't crack an egg properly, let alone spot check their dishes, it indicates the standard of skillset the food preparation chef / kitchen staff have. Not good. Value *Going into a korean restaurant, you kind of expect to pay for about $20+ for a main, this falls in place to average cost. Nothing much to comment on. Atmosphere *Typical Korean restaurant vibes 5/5 Overall *Would not recommend, go another Korean restaurant where they actually have the sincerity to acknowledge your patronage, where they care to explain the ordering system and you feel welcome without an egg shell crack or similar issue in your dish. As always, the start and end of your visit dictates the palate in your mouth. Started bitter, ended sour.