Guzman Y Gomez - 567 Collins

Have frequented the Swanston St GiG numerous times without complaint. Unfortunately not the case with my first & last visit here. If the staff were having a literal competition to see who could put off serving a waiting customer the longest, it wouldn't have surprised me. On top of that no seating - the only food outlet in the vicinity not to offer even a bench to sit at - no atmosphere, and I've seen zookeepers toss meat to wild animals with more care & grace than the way the food's handed over here.

I don't normally leave bad reviews but this one really frustrated us. Ordered on doordash, order was confirmed, the driver arrived to pick the food up and then the order was cancelled with the store citing the reason as 'store closed'. This was false as the order was placed early, we waited quite a while and then the store cancelled the order considerably before the 9pm closing time. The only thing we can think is that we ordered some vegetarian options which after a while they realised they could not fulfil so they eventually cancelled the order with the false reason of store being closed. Not only did they waste our time and inconvenience us (we allowed cooking and delivery time to coincide with us finishing work, having food delivered then driving an hour to get home - we ended up getting home super late organising other food) but, even worse, they wasted the time of the driver who arrived and was waiting to pick the food. Bad form.

Easy to order using the Apple IOS APP, and food arrived quickly. The Barramundi was a bit salty but otherwise a good lunch. App allows to retrieve previous orders for quick reordering. Additional items maybe added to orders allowing for custom orders to be created. The prices are not cheap but the dishes are very filling and good ingredients. Staff work well under pressure during the peak lunch hour rush.