Panera Bread

This place is very disorganized and dirty. Tables are always covered in leftover trash, crumbs, and sticky liquid. The floors have giant chunks of food and trash. Found a hair in my soup. Really wish they'd do better. Especially since it feels like there are so many employees behind the counter. The service is very frustrating. Partly because it seems like there are different young, new recruits all the time.

On Dec 1, 2020 I visited Panera, as I often do before heading to work. I usually get a tuna sandwich and soup. Yesterday my sandwich was sparse on the tuna, so I contacted the store to let them know. I felt that I should have received what I paid for. I spoke with a very nice manager named Julia and she took my name and said she would leave a note for the morning manager to make me another sandwich the next day at no charge. When I arrived at the drive thru, I asked to speak with the manager as Julia informed me to do, and I gave her my name and informed her that Julia had taken my name, and made a note to replace the sandwich. Instead of the manager (whose name I do not know) simply stating that she would take care of it and apologizing for the inconvenience, instead, she gave me a lecture (with an attitude) on the amount of tuna they put on the sandwich. I informed her that I come several days a week and get the same sandwich, but unfortunately, the sandwich I received the day before did not have the usual amount of tuna on it. Unless, she stands over every employee who makes a tuna sandwich, she does not know how much tuna was on my sandwich. I just simply wanted the replacement sandwich. I did not expect a lecture and I was offended that she felt the need to lecture me. I am very disappointed with the way this was handled. I won't go back to this location. I'd had a problem once before with the way a sandwich was made...it was a sloppy mess and again sparse on the tuna! The Dutchman's Lane location is much better.

The food was great. All of the employees Had masks on. The employees even told people who came into the business without masks on to leave. The people without masks got upset and left. I was so happy to know that this Panera bread cares about saving lives. I will always support this location. Good job.