Logan's Roadhouse

Someone once told me don't judge a book by its cover. When I rolled in for a visit to this Logan's, I noticed that two "Logan's Roadhouse" signs had lights out. To me, this was a lack of attention to curbside appeal. Something as easy as exterior maintenance and presentation should be paramount for a business. Despite the initial lack of impression and appeal, I decided to stroll inside for a couple of cold ones after a long day of travel. About 20 minutes after belly-ing up to the bar, I was asked what I wanted to drink. Another 10 minutes after that I had a cold beer in hand - strike two. The wait staff was friendly enough, but not super attentive. One good thing I will add is that the place didn't force me out at closing (10 PM) and allowed me to stay while they cleaned up. I'm not going to blast this Logans as others have done, but admit that I observed some of the same issues others did. I understand that good help is hard to find, especially in Midland TX, but I believe the issues I encountered is a management issue. P.S. I won't be contacting a 800 number for a free gift. I hope the owner sees these negative reviews as an opportunity to improve their brand at this location, starting with finding a new manager.

Waited for a hostess for 15 mins to great us (which she didn't). Was than told to follow the server to be seated. Was than told to wait at the front until the tables are cleaned. Waited for another ten mins, to find the server chatting away with her staff. I help myself to my seat ( seats were filthy), so i had to wipe them down myself. Drinks took 15 mins to arrive and the silverware were dirty. The food was disgusting. We asked for well cooked steaks and they brought the steak out burnt and bloody. I asked for the manager (Carrie) and explained my frustration... well she can care less because she went to the kitchen hiding. Don't waste your hard earned money here. The food is just as nasty as the staff. This location needs to be shut down.

I am a true foodie I've been cooking since I was 10 and earned associates in applied science of culinary arts and my hubby loves to eat as well lol..I felt the front of house was friendly but seemed not so in to it. The food was served in perfect timing fresh rolls, fresh salad and then hot steamy loaded potato and steak..I was impressed that out waitress waited for us to cut into steak to see it was cooked to our liking..I rate the service good and the food was good. The only thing I felt was not great was that we chose to try the 8.99 entree that comes with two free sides. I used my military discount and my hubby paid. I saw on the receipt that to use my military discount that we were charged for our sides saving only 2 bucks in change instead of 4 bucks in savings. This occurred after I asked and found out I can always get my discount without coupon or promo code. I just felt a bit jipped. We are trying another steak house next week.

We received our food promptly! Everything was correct! Steak a little underdone but still good. Our waitress was fast, friendly and efficient. You could tell they were short staffed but she was helping others that were struggling with new jobs. She was even helping seat people to alleviate the wait time.

Waited 15 minutes, 4 diners there, had three waitstaff just stare at us, so we just went on into the bar and sat down, thought maybe that was how it was. Finally got waited on, but got chewed out because we didn't wait to be seated. RUDE. Ordered a beer, she asked what we wanted to order, we said we hadn't seen a menu. She said, well if you would have waited to be seated you would gave one! We should've walked out then. Anyway, 10 minutes we saw our beer sit there on the bar...only 4 people in this restaurant...then after we ordered, it was ONE HOUR before we got our very COLD MEAL. I have NEVER been treated so rudely, been so ignored by staff standing around talking in an empty restaurant in my life. And if you call this picture a potato skin...HA!!! WASTE OF MONEY!!! I try to go to different places in Midland to review, which is why we went there, but it was a big mistake. Do NOT waste your time or money.. everything we got was cold, under-cooked or overcooked and we were treated like vagrants!!!

Horrible! There was 7 of us. We were seated immediately. It was not very busy due to bad weather. Our drinks and our orders were taken in a timely manner. Then the wait. We waited for 45 min. before we even saw our waitress again. We were just about to get up and walk out when we were told that our food was on its way out. Another 10 min. and our food finally arrived. 2 hamburgers, 1 club sandwich, beef steak, chicken fried steak, and chicken salad should not take an hour to make. One of us had actually ordered the meatloaf. He was informed that they didn't have meatloaf as she was bringing our orders out to us. He had to wait for a hamburger instead. The chicken fried actually looked like a frozen chicken fry that I could buy in bulk at Costco that was then cooked in a microwave. My coworker said that it was chewy and dry. We will never go back to that Logan's Roadhouse.

Customer service horrible we with a group was reseated due to very cold area with a fan they could not turn off????. Our waiter was horrible. No silverware with salads. Our host had to go a get silverware and refills on drinks. We arrived at 6:00pm and finally after 5 times of request to take our orders. Our waiter took our order at 9:30. Our orders were wrong, one person had to return their order 3 times. It was a Thursday night and were not busy. I know now not to spend my money there.