Dunkin'

Probably the worst encounter at Dunkin I’ve ever experienced. I thought I ordered ahead already so I went to the store and asked if they had an order under my name, they said no so I thought it was odd. Then I went and checked my account and it turned out, the order didn’t go through because I entered my zip code wrong under my credit card info. There was an African American lady in the background basically yelling at me that I need to pay first before they can give me my drink. 1st of all, I never asked for a drink without them receiving the payment first. I asked if I could just order through the app right there to get the bonus points for ordering ahead on Mondays. The girl waiting for me at the drive through was very patient. I tried to order several times but they didn’t go through because I entered the wrong address/zip code so that was my fault. I literally had my physical card in my hand to give it to them if the payment kept on being declined on the app. I ended up entering the right zip code and got my drink. When the girl handed my drink, it had coffee running down my sleeves because they overfilled it and did not give me any napkins and I didn’t want to ask for any, because I already took about 3 mins of their time already. I was cleaning up the coffee that the WORKER spilled and the African American lady came up at the window and loudly yelled, “Can I help you???” I said, “sorry the drink spilled” and just drove off. There was not a single car behind me. The whole encounter probably took 2-3 mins max. My friends and I came to this Dunkin a few times because it was convenient, and the exact same worker always had the same attitude towards her customers. I did not raise my voice, give them attitude or demanded that I get my coffee without payments first. She was honestly one of the most rudest people, if not the rudest person I’ve never encountered at Dunkin. Please train your staff better because no one deserves to be disrespected like that. I will not be returning to this Dunkin, not that it matters because you guys get millions of customers a day. But honestly train your staff better. I was not scamming Dunkin for a $3.50 drink. This situation is honestly laughable and that worker should be ashamed of herself for acting like that.

I walked into a Dunkin store and a person with a manager tag on rang me up for a coffee during the $2 Pats coffee promotion. After totaling my order it came to full price. I pointed out the discrepancy on the screen and she said when you use the app it will come off. Okay, so I clicked on the $2 promo, scanned the barcode that came up, and got charged full price. The order goes thru at the overcharged price, to which she tells me it should of come off and I should have used the coupon. I told her I did use the coupon. She goes, well I don't know. Um you are the manager, how about you fix the mistake. You told me it would of come off and it didn't. All she had to do was open her draw and given me the dollar, especially after I pointed the error before she scanned my phone. She did nothing.

Last person in line of our group, when I walk up the one lady who was serving everyone else walked away. Okay, maybe she has to help the other two girls make all the orders... well that lasts for about two minutes, but by that point every order was made and there was nobody in the drive thru and I was still waiting. I waited for at least ten minutes. During this time the lady walks up and grabs the tip jar, says "hey", as I start to reply she runs to the back room where the other two girls are loudly talking while doing nothing. Then she joins in on the conversation, and they apparently can't hear me and don't see me once during this ten minute period. Eventually had to give up and go through the drive thru, for tea that was honestly not the best (though not noticeably "bad"). To blatantly ignore a customer's existence for ten minutes while three not-busy workers are all chatting away... yikes.