Tim Hortons

Vegetarians be aware - they don’t sell beyond meat at this location. this never makes sense to me - why advertise a food item you don’t carry consistently across your locations that is really the only protein option for an alternative sandwich for vegetarians. I ended up getting a regular BELT without bacon and asked for a hash brown & chipotle sauce on it. The cashier got this down but it didn’t get communicated as neither of these instructions were followed - had to go back. I find Tim Hortons to very consistently not follow specifications - I very often have to go back to get them to correct something.

530am. Store was open half hr before. 5 whole long rows of people in line I came mid way so two rows in and that was a 30 min wait. All tired and some carrying bags on their backs. 2 people only working. One till one runner. Service was avg. 5-10mins each - of course some families mostly singles and pairs. I can only imagine how long the people in the 5th row waited. Because up until I got my order… there were still the same 2 people working the same pace. Service is snail mail slow

Never a good experience at a Tim Hortons within Pearson Airport. The service is always so slow, and they don’t participate in the rewards system. Therefore you cannot collect Tim’s rewards or use any of the special offer’s in the Tim’s app. The staff also communicate this to customers in a very rude way whenever asked. Very disappointing.

An extremely unpleasant incident occured when the manager told off the sever from giving me water. Quoting that Tim Hortons doesnt let its employees give water to customers unless they pay for the bottled one. I simply wanted regular tap water and no other Tim Horton's has refused this request. Time of service 25th June 2022, 5.18 pm.