Creates Monmouth

My husband and I stayed here for 1 night in the room named "Owl's Roost" before setting off on the Offa's Dyke trail. We were very impressed with the hospitality of the staff in particular and are not surprised at all to know that they won 4 in a Bed. Overall 5 stars just because the staff were fantastic, although there were a few downsides to the room that I'll list here in case they are dealbreakers for anyone. --- Room Itself: Each of the 8 rooms have a different woodland animal theme and are styled different. This review is for the Owl's Roost, which was a double bedroom. + A comfy and good sized room, particularly the restroom was a good size + The decor was very cute and kitsch. We definitely enjoyed it. + The bed and pillows were decently comfy + You get provided with fresh towels, slippers, eye mask, and earplugs + Shampoo, conditioner, and shower/bath gel provided + Both bath and shower were available + A beauty skylight above the bed + Complementary teas/coffees to make in room with a kettle - There was spotty reception for the TV, the signal was not great and kept jittering. The TV was effectively unusable - Walls are pretty thin, earplugs definitely useful The above 2 minuses aren't actually that big of a deal for us, the only thing that did actually concern us was that the room itself had no window or anything besides the skylight. They did provide us with a fan, but even with the fan ya'll it got HOT in there. We didn't really have an option to have fresh air and there was no AC or anything to simulate airflow. At the end, unfortunately neither of us had a great night's sleep. We still would definitely come back again just because of the service, but hindsight being 20/20 we would avoid the Owl''s Roost and go for a room that had a window that can open to get some airflow in. I can see this being important, especially in the middle of Summer. --- Customer Service: The main reason why, despite the tough night's sleep it still gets 5 stars from me and also has my loyalty to come back. My husband and I were planning to set off really early in the morning before the complementary breakfast starts at 8:30 AM. We told our host this and said that we'll probably have to skip breakfast because we are leaving before the kitchen opens. Rather than just saying "OK" and leaving it at that which is what most places would do, he said that he was going to get the kitchen to do our breakfast tonight with goodies that will last in the room through the night for us to eat in the morning. Ya'll we got a takeaway bag delivery in the evening beforehand with a delicious Pan Au Chocolat, Flapjack, and little jars of Strawberry Jam. We also got some takeaway cups for us to make ourselves coffees/teas in the morning to take with us. My husband and I were both thoroughly impressed with the kind hospitality we were shown and how the staff could've easily gotten away with letting us go without breakfast without any extra effort on their part. However, they wanted to ensure that we were also treated to the breakfast before we went. --- Like I said, overall I really enjoyed my stay and would definitely come back if I were to do Offa's Dyke again. They are experienced with travellers and ensuring our stay is as comfortable as possible. Going back I would avoid the Owl's Roost just because it got a bit too hot and stuffy which made it difficult to sleep, but I left with nothing but utmost support for the team at Creates.

Visiting from Denver Colorado - this was an amazing place to stay. Superb location. Cafe was delicious and employees wonderful. The breakfast was generous proportion to start the day. Our room was the squirrel drey. We had a lovely view and all the details in the room were so sweet! We met the owners Kenny and Ben and can tell they have put their heart and soul into the place. Would highly recommend! Hope to visit again!

This is in a great location close to town. The room was very comfortable and very clean. There was plenty of supplies including bottled water. The breakfast was superb and the coffee was really good. The downside of the place was the poorly lit stairs which made it difficult for me as I have severe sight problems. The place is not suitable for disabled persons. We found it a bit unusual not to be greeted by staff on arrival and their restaurant is not open Monday, Tuesday and Wednesday which was disappointing.

Lovely place with staff who go beyond expectations: when we were struggling in the car park, someone came out to help us in our battle with the meter! Friendly staff, delightful rooms and a delicious breakfast. Excellent value for money. Our only complaint was that we stayed on a Sunday so couldn't eat at Creates or visit the gallery. So we'll have to return for another stay.

Magical! What a lovely welcome! We really felt at home. The staff were very friendly and helpful. The food was wonderful. Well cooked and beautifully presented. We didn't stay in the room but my son and daughter did and they were full of praise. I can really recommend this restaurant which is in a beautiful location. Fantastic!