Bruster's Real Ice Cream

I know its hotter than hot outside but my shake was melting when they gave it to me. They didn't ask me about the whipped cream or cherry, but it was melted on top because straight cream is what I first tasted. The cherry was down bottom when I finished it up. I guess I just prefer a really thick shake. Okay vanilla cherry and turtle tracks flavors. Probably just hotter inside with those freezers working overtime. I used drive through. Woman was most polite and service was quick.

Bruster's is where you go when you need a sweet fix. This place has all the options you could want and hits the spot. A few friends and I came here and the drive through line was beyond crazy so we ordered at the window. The staff worked to get orders out as quickly as possible and was so polite without rushing us to hurry up and order so she could help the next person. I've never heard of this place before last night and I can't wait to go back.

There was one young lady working when we stopped by. There was a bit of a wait, but we could tell that she was trying her best to get the orders completely in a timely manner. She was very polite and apologetic for the wait. If ever in the area again, we'd visit this location rather than the one on Vaughn Road.

I purchased a regular waffle cone with butter pecan ice cream. The waffle cone was so thin it was a race against time eating it because the ice cream was oozing from the outside of the entire cone. Thank God I asked for more napkins because it was a mess. The texture that should be outside of waffle cones were not there. It was like they are attempting to stretch the waffle batter/mix to save money. I’m a regular at Bruster’s but this was my first time trying the Chantilly location. It was horrible. Nothing like the one I had yesterday at the Vaughn Rd location. Really wish I could’ve taken a picture but it was too messy to even think about touching my phone.

Good ice cream. Stopped by during a weekend and there seemed to only be one person working. It was obvious they were overwhelmed by the long line of cars/some who seemed like impatient/rude customers. This person did a great job handling a stressful situation, but the mgmt should really look at putting more folks on shift during the weekend. 5 stars for the employee…4 for the mgmt.

First time to this particular Bruster’s and it was very disappointed. The scoops were very small for the price we paid!!!! I had ordered chocolate Sunday and I wanted nuts, this made the price go from$4,62 to $6.16. Had to asks three times and by the time I got the nuts, ice cream was almost melted. My husband had two scoops of itty bitty scoops. The Indian lady and her son I’m guessing are the owners are not doing this franchise any favors by keeping their doors open.