Wendy's

I gave a 1☆ review for the 2 orders I ordered online. I would give a 5 ☆ review. On both orders for my son and I we pu down order as a drive thru pickup as we always do, but when I went to pickup the orders I was told I had to come inside to pickup my order. Told them I have never come in to pickup my many orders, but they insisted I had to come in. I did but I wasn't happy about it as I always bring my dog with me, and had to leave her in the car. I showed the girl on my phone it states go thru the drive thru, but she ignored me. I asked for the manager who told me I marked it up as a takeout, which I didn't. I also was told when I stated I was picking up 2 online orders, he stated i would have to come in because they ere online orders. I also told him we order online and hit pickup drive thru all the time and have never had to go inside. He ignored me. This was the first time I had problems at this Wendy's and my son and I have stated previously they are one of the few drive thru restaurants we don't have any problems with getting our orders correct. He also requested sweet and sour sauce for his chicken nuggets and he didn't get it. I don't know if these are all new people or if their online ordering isn't working, because I also checked with my son if pick up at drive thru, he checked and also he had tapped the drive thru pickup button. Now I guess we can add our previously favorite Wendy's to the list of the other drive throughs that don't pay attention to their online orders and forgetting to include something you requested!

Ok, so about 15 min. Before close, I'm waiting in the longest line of cars ever (apparently everyone else was sick of McDonald's too) I ordered 2 double stacks, a large fry, and a large Dr pepper. The order was perfect. And the line moved fairly quick. The fry's were good, the burgers were good. The fountain drink tasted good (not common for me lately)

Not one employee was wearing gloves. But yet employees argued about they don't have to wear them. Cashier taking in money and touching lids and making drinks. Another employee smoking outside comes right back in and start making food everyone working no gloves. I'm not understanding you are making food for people 😒 your not at home. This should be a requirement. Also I waited in line for 10 mins just to receive cold nasty nuggets no straw for my drink no sauce for my nuggets and I asked 3x the Cashier said it's in the bag. I repeat do not go to this location I know why people say not to go here the food is always cold. The young manager put on gloves after I said something.

PULLED IN ON Sat 11:45AM. Bought a Frosty and a large fry. So much for Wendy's promise of always hot and crispy fries, and alleg 30 mins they are after getting these fries.. Total bs.. Mine were room temp and not crispy.. This at their busy time.. They were bad here.. Stay away.. Do not buy fries from this Douglas Rd franchise...

We were a party of 4 and we all ordered separately through the mobile app to avoid any payment calculations and when we get there we're told we can only pick up 2 orders per car and they made us go through the drive thru line twice. I dont get the point of this rule? They have to make the same amount of food regardless