Renoir - Sofitel Montreal Golden Mile

Hotel was totally amazing! We were so happy to stay there. The reason why I put this rate is... After service. I forgot one of my favorite $100 hair mask, I just bought it, so it was brand new and used only once. I left it in the shower. I called hotel the day after, and nothing was entered into the system. I clearly remember where I left it on the shelf in the shower. Probably someone took it or through away. I had hope I could get it mailed to me, and proof how good their service is, but unfortunately not. Other services when we were staying was amazing. Just this one big disappointment.

I used to love afternoon tea at the Ritz prior to the pandemic. I finally went today after over two years and I was shockingly disappointed. Absolutely appalling food and service. The food was sparse and terrible. I can not believe that they charge so much for such an embarrassingly tiny portion. What happened to the nice sandwiches and small pastries that were being served prior to 2020? Now about the service...the staff is nice, but very overwhelmed. Once we were served our samples of what was supposed to be our afternoon tea, not one of them ever came to see us again. We were never asked if we needed anything, if everything was OK, nor were we offered hot water or additional sandwiches/desserts. Only after chasing down one of the staff members for our bill, we were asked if we liked our experience (surely simply because it was time to type in the tip!). Needless to say, we all sat there - stunned. We left very hungry and very much disappointed in the experience. Don't waste your money or your time going for afternoon tea at the Ritz Carlton in Montreal.

my review is for the High Tea experience which was absolutely wonderful ! the perfect outing for mother's day which we plan to do again every year! The staff are so incredibly nice, they make you feel like royalty. the atmosphere felt like we were in a castle. the food and the tea was just divine and although it may look small and not a lot, we were FULL when we left! every bite was just so delicious, my favorite was the scones with the lemon cream. 😋😊

Very special people work where. They are caring & mean it. This is my favourite Ritz Carlton & I have stayed at many world wide. They're caring attitude truly makes your stay better. The food is outstanding. The hotel is filled with history & art. The furnishings & up keep are impeccable. I fully suggest a visit. The best period!

I had one of the best experience here. They greet me from a very long distance begin from even when we were still in the car. Hotel decorating is phenomenal, service is on my top tier. Clean and classic. I appreciate their dedication for their hotel experience, will definitely come back again if next time Montreal.

This location gets by on excellent service. The staff is just lovely and we would return for their amazing service. They were very welcoming. Unfortunately the hotel itself has a few shortcomings. One, there was an issue with the hot water at night, and only cold water was running. Yikes! Two, the room walls/flooring are quite thin. We could hear the folks above us and beside us. Besides this, the room was nice, the dinner from the Ritz menu was tasty and filling, and the breakfast was good. All in all, we would probably return, but if you’ve been to the Toronto location, you might be a tad bit disappointed in the room.