Rally's Hamburgers

Went through the drive-thru on 12 19 20 at 9:28 p.m. and my order was not correct tried to call back in to talk to a manager and let it ring five different times and it said the wireless customer was not available. I understand mistakes happen but you should answer your phone to take care of the issues that a customer has.

I usually LOVE Rally's but today, I'm upset... I saw the new commercial of the new steak subs and I couldnt wait to try the philly cheesesteak sub!! In the commercial, the sub was full of steak, the bread was about 6 inches long, & it looked so tasty!!! So my husband just got home with my order, and this is what I got... theres BARELY any meat!!! The bread is the same size as in the commercial and its fresh, the steak is good, even the cheese and onions are good! But when I take a bite, its ALL BREAD!!!! Also, my husband isnt happy either! He got the baconator sandwich and theres only 4 small pieces of bacon! What's going on today, Rallys? Are the employees upset they're working on a holiday or what? I expect better from Rally's!! I did give 2 stars cause the fries are good and my son is loving his little box full of chicken bites...