Chick-fil-a

I wanted to take my kids out for a fun afternoon and this location has an inside play area for the kids. Izzy had taken my order with an awesome attitude. While my children were playing my little boy tried to escape and another one of the staff Patricia saw the fear in my eyes and got his attention and directed him right to me. This is the best service I have had in the state of TN. Thank you Izzy and Patricia both of you deserve acknowledgment for your hard work and dedication to customer service.

Minus 2 stars due to the last 3 months of extremely slow drive through service. Something has changed in their service speed, and maybe I'm just hitting the times when something is going wrong in the kitchen every time I visit. I have to prepare to wait 30-50 minutes in the drive through even though I always order through the app. (Would love to see a separate line for online orders btw) I would love to and will change the review to 5 stars if their excellent drive through speed returns in the months ahead! Same great food quality and friendly employees!

I received great customer service at this location. The cashier was Shawn. He was very respectfully. He maintained a calm and professional demeanor with each customer despite the long line. There was a minor mix up with my order which was not his fault. He calmly apologized for the confusion and quickly fixed it. He never was once appeared flustered.

Wow the standard in fast food service. When a fast food restaurant is always busy and there’s a line, there is generally a reason. I picked up an order and saw how hard the staff worked to service their customers and the manager. Also the weather was raining and they escorted the elderly couple with an umbrella to their vehicle and make sure they get out of the parking lot. Who does that, Chick-fil-A does it.

This location use to be a really great location but the last couple times I have been here service has been horrible. Food cold, items missing from order, and drive through time between 30-45 minutes!! They use to be so quick about getting the lines moving, now they just don’t care. I had a team lead assume I was lying about not having an item in my bag and she allowed 3 people to check, 3!!! The service just isn’t what it use to be, I may as well go to McDonalds if I wanted such an horrible experience.