Cook Out

We used to eat cookout all the time. The food was amazing. We moved away and don't have one close. Today we were in town and stopped in at the one. The quality has definately gone way down, and the prices went up. We got two ice teas but might have well been drinking water. Of course, the lady at the window was rude when I told her. The burger was all bread... what happened to the delicious hamburger patties you once had? They used to have my favorite fries, but even those have lost their luster. It was just all around disappointing, and I was so looking forward to my once favorite place.

after ordering my friend handed me a 20$ bill, i know this because we sat in line for around 10 minutes, as i was holding it the entire time. after receiving our food our total was 9.84 and the worker handed me 36 cents and that was all. we double checked the receipt and waited at the window to tell him we didn't get the correct change. around another 5 minutes later, he came back to the window, i politely said that we were missing 10$ and showed him the receipt. his tone was rude and obnoxious, as he insisted we handed him a ten. i again, corrected him that we handed him a 20$ as me and 2 of my friends could confirm it. i asked to speak to general manager and he said he was the general manger. as someone who works in fast food, i was appalled by the behavior and would never speak to a customer with such disrespect, especially as a manager. he said he could count the draw to see if he was 10$ over and i agreed. around 10 minutes later, he returned and handed me 10$ with no apology or remorse. i understand people will try to con others out of money but i was not demanding or rude and couldn’t believe the disrespect. as a “general manager” if you cannot hand out change correctly then you should not be in management, let alone a crew member.

Right away, the inside of the restaurant was closed to the public. There was no sign with a reason posted. The drive through person was inaudible and not pleasant. We ordered the cheeseburger and Cajun fries. The burger was a frozen preformed patty and tasted like it. The fries were excellent. Overall, will not return.

Cook Out is fantastic. Great American fare, at a value price. The cheese bites are outstanding. Took away two stars, however, because the dining room is closed. Drive-thru's are great if you're in a hurry and know what you want; when you're in a car with a wife and two indecisive kids, they're excruciating. OPEN YOUR DINING ROOM!