Dunkin'

I went inside to order as the drive thru line was long. I waited at the counter for no less than 5 minutes before it was even noticed that I was there. I ordered a bottle of orange juice and 2 orders of snacking bacon. The snacking bacon was missing the maple seasoning as well as being limp and very greasy. I spoke to Lily (she said she was the assistant manager) and let her know my disappointment, I asked for the problem corrected or my money back. The seasoning was put on it this time, but it was even more floppy and greasy than the first batch. I don't know what the issue was this morning. I do know that when I stick to my usual dunkin location, it's much better, crisp, flavorful, minimal grease, as it should be. I requested my money back and recieved it. I also put in a call to John on his cell phone (Lily said he's the district manager), and am waiting for his return call. The restaurant was also in need of cleaning. I highly suggest going to another location, or a different business entirely.

DD cold brew BLACK coffee drinker... ONLY. Tonight at your location on medical center parkway in Murfreesboro, TN my wife ordered me a large black cold brew and herself a large ice coffee with cream and sugar in the drive throughand got home with them. Mine looks like a cup of SWEET Iced Tea.. You can see right through it... not Cold Brew Black Coffee. Smh... come on ya'll. I just went and bought DD BLACK original cold brew poured it into a clear glass so you at DD could see the difference and it's shockingly different. Not the same. I'd like a replacement coffee. Tastes like bitter dark water. Like someone just REBREWED OLD COFFEE GROUNDS a second time. Terrible.

Just found out today why this location has gone down hill. The general manger is flat out rude, and now the attitude is spreading to his employees. The girl taking orders sounds like you are inconveniencing her. This location used to be the best location in town. I’ve even had beers with the district manager at Miller’s. I wish I would have got his contact. I feel that the general manager is good at hiding the problems from him because he would never let this go on if he knew.

I have been coming to Dunkin for years and I have never been talked to condescendingly as I have today. I will not be back to this location even if it’s closer to my home. They did get my order right hence the 3 stars but I asked for no ice in my large cold brew. When I pulled to the window I could here the manager complaining about not having ice in an iced coffee. Then when he handed it to me I asked if I could get a little more coffee in my cup (about 1 1/2 inches from the top) He said just so you know I tell my employees to follow a certain for formula and just cause you asked for no ice doesn’t give you more drink. I told him I’ve never had a problem before and he proceeded to shut the window so he couldn’t hear me. When he opened it and handed me my drink I repeated that I have never had this problem before and he interrupted me saying to have a good day, basically dismissing me. He was very non professional. I was not trying to start a fight I just wanted a full coffee.

No way this is 4 star!I got rancid bagel bites the cream cheese had turned and when asked to replace the item the manager did not let me speak hw was dismissive so I just requested a bacon egg cheese everything bagel tosted but Instead I got a plain bagel stiff and cold. Dunkin is great! Just not this staff and management Very bad experience.