Steak 'n Shake

New kiosks to order your food works well and is easy to navigate. My mom and I both ordered a cup of cheese sauce for dipping but instead were served fries with sauce already on them, which was an option we Did not pick. We also heard other customers complaining of this as well. Sandwich and shake was great though!

This was the best experience I’ve ever had at a Steak ‘n Shake. I had heard of the new ordering kiosk but had never used them. It was very easy and efficient. I prefer this to the old method of having a server, as my experience at most Steak n Shakes has been that the servers were subpar and service was slow. This new way was great! Our food was ready lightning fast and it was delicious! Might have been the best Steak n Shake burger and fries I’ve ever had. The restaurant was clean too! We’ll definitely be back more often now!

The new Steak & Shake method of ordering by screen and serving your own drinks, etc is definitely more efficient and helps them save cost, but in many cases it leads to a restaurant that doesn't get tables wiped down regularly or floors swept. I feel for the staff in these locations. They are absolutely short-handed and are doing everything they can to keep up. Our food was good on this visit and that's why I am rating 4 stars. The restaurant itself was a mess, but I don't really blame the staff. They are being put in a tough situation with the new operation methods and lean staffing model.

At this S&S you use a touch screen to turn in your order, which I kinda like because I can make sure I'm putting my order in the way I want it. My issue the last time here was that the cups and utensils were all out and it took 5 min of standing near the counter to finally get the attention of someone to restock. The food was lacking in flavor compared to many other times eating here. The Frisco melt had very little sauce and the fries were on the Luke warm side rather than warm or hot. This was on a Wednesday night so they were not busy at all.

Service good, food cold or Luke warm at best. I always try to give good reviews but felt a need to report this. The fries were old, almost ambient temp. The hamburger was old, bun was stale, like a day old product. Have not eaten there in a couple of years but hopefully management will work to provide a better product.