Wingstop

If I could give less than 1 star I would. They mixed 3 different flavors of boneless wings into 2 containers, essentially getting mild sauce mixed in with the plain and BBQ making 4 out of 5 peoples food ruined. A call to the manager of the store was met with 3 different contradicting lies and no resolution leaving me out almost $90 and still needing to feed 4 more people

I would get this review is zero if I absolutely had to. I called around 5 PM and asked for traditional wings with the bone in them. I am allergic to the breading of the boneless wings and immediately received a very hateful response from the worker named Amber. I didn’t realize that when you put in a call in order that the employee needs a phone number first and she responded very hateful to me when I told her that I wanted the veggie fries on the side instead of the real fries, and she repeated that she needed my phone number for some very rude way before continuing with my order. She then proceeded to tell me that the food will be done around 5:35 PM, so that is when I arrive to pick up the food. I then waited at the store until 6 PM. I am OK with waiting for the food if it was the proper food, but I am allergic to the breading and now I cannot eat the meal that I received. I called back to clarify my order with the same exact employee and she told me that I told her that I wanted the boneless wings. I believe the entire time I said traditional wings and I had to end up with a meal that I cannot even eat with a customer that was rude to me the entire time I was there. I have worked in mini customer service settings and the way I was treated by this employee is ridiculous considering I could have a major allergic reaction to the boneless wings. She did not seem to want to work with me to fix my order and proceeded to be rude. I will not be back.

If i could give a -1 star i would! The wingstop on s Rutherford in Murfreesboro tn is beyond unprofessional, horrible customer service and a very poor representation of the brand! I have never in my life experienced the lack of common sense and professionalism with a restaurant like this one! Not only was half my order missing that i ordered online and paid over $60 for and was delivered by DoorDash but when drove immediately to the store to get the rest of the order , “ rudeness and just outright bs” is what was given and just wanted to say call DoorDash thats not on us we packed it all! Well U also put a seal on the bag and if food was taken out of the bag the seal would have been broken but instead of someone trying to hear what was even missing or caring they just wanted to say it wasnt them and be done with it! This location needs to be shut down and revamped and needs to be retrained!!!! Corporate will definitely be aware and should have never ordered but will never order again from this location again, was told not to order from this location by others but didnt listen but hard lesson learned!!!!’

We ordered 30 wings, lunch for 2, and we are 😊 hap, hap 🙂, happy 😁! Order was ready for pickup, just as I pulled in. Flavors were good and Medium spicy. We picked three flavors: Spicy Korean BBQ, Louisiana Rub, & 🔥🍋🌶️. Oh, 😲. Switching flavors each wing was a treat! Today, we both agreed the Spicy Korean BBQ won! Sweet Chili Heat made me think of Sweet Southern BBQ 🥔 chips, but it tasted much better because fresh sweet 🌶️ always wins.

Called cause we didn’t know if they were open, which is my fault ig but online it said they were. Anywho, besides that whoever answered the phone had a really bad attitude. I’m not sure why. But that’s not how you talk to people. We were calling to double check. And based on all the reviews I’ve seen about this place I do not recommend even trying to come here. Because apparently the attitude is an on going thing. That is 100% not how you do customer service wether you’re closed or not.