Steak 'n Shake

5 stars for their employee Alice! She was sweet and helpful from the moment we came in the door! Helped us order and when I told her it was my sons birthday she came over and sang to him! When you get service like that I’d come back no matter how the food taste!!!! But I will add. The food was great and fresh too.

Me and my boyfriend pulled to the drive through and my bf forgot to add my milkshake so we get to the window and the white old lady with a missing tooth had the nerve to say we can’t add on anything because of the rain. That was complete bullsh*t. She tells us to pull up and wait for our food. We’re waiting over 20 minutes in the car. By that time my boyfriend and I are very frustrated so he goes in to get our order. He’s in there for another 15 minutes waiting for our order. When he came back to the car he told me the same old white lady with the missing tooth said we were last. After we watched other people that ordered after us received their order and we didn’t. My food is cold. The customer service is terrible. By far the worse experience I’ve ever had getting fast food. If I could rate no stars I would. 👎👎👎👎👎👎