Taipei Express

It was alright. I had gotten the wonton soup and the beef in it was pink the chips that came with it were also stai. (image). I had also gotten the "spicy sesame chicken which was good bit lacking the spice. My mom had gotten the veggie fried rice, we both really liked the rice. The cashier was very nice but seemed confused. There was also a little robot that had brought us our food (images)

I am saddened to write this review as I've been frequenting this business since they opened. The last 3 times we have visited (post pandemic) I can definitely tell something has changed. The quality has gone downhill. I'm giving 2 stars simply for the ginger soy sauce that comes with the potsticker appetizer, as that was the best thing about our meal last night. The potstickers were flat, ripped all over the place and the lettuce they were served on was brown and slimy. It's a shame because they have been voted one of the best in town, in previous years, but I'm afraid that has changed. I don't know what changes have been made, but please consider revising said changes, because we miss the old taipei quality.

This place is okay....definitely not fantastic, but not horrible either. The food is about as tasty as frozen Chinese food, reheated in the microwave. Edible, but not what I want to experience at a restaurant. The restaurant is super clean and has a very nice dining space. It has a fast food restaurant feel....if McDonald's sold Chinese food 👍 Styrofoam cups, iced tea, slushies, etc. Lots of choices, but nothing unique. One really off putting thing is their over use of yellow food coloring....it is in their sweet n sour sauce and their egg drop soup....really gross when I realized how much food coloring I was eating! Don't get it on your clothes.... Stains!! It stains your fingers too...just beware. Great start to a great restaurant that simply falls short. Cucumber in sweet n sour chicken? Oddly it was okay. 👍

We used to really enjoy eating here fairly regularly. In fact, while the dining room was closed I made it a point to drive through at least twice a month and over tip to support this establshment. Tonight was the worst service, including the robot delivery method. Took 3 times to get one plate right. Twice for the other one. First order missed by the lady taking our order where we repeatedly ordered the "regular"dinner plate for both dishes. Robot delivered "small" plates. I was distracted by the novel robot situation. As I was about to eat, then realized it wasn't the usual amount of food. After trying to get someone's attention, the lady who took our order came back over and said she forgot to ask us what size, even though we told her more than once the "regular" plate for each. I pointed this out to her. She took our plates back and said we still needed to pay the difference and to go back to the register. So my husband got up and went BACK to the register where he waited, and no one came to the front to help. So he came back to our table to finish his soup. The lady showed up again and said we had to go back to the register to pay more. So now my husband gets up and goes BACK to the register. I still haven't had anything to eat. After the 2nd batch of food comes out, I notice they forgot to remove bell peppers, even though the first order had no bell peppers. So now I get to to go BACK to the register to tell them#2 round is wrong, and they rudely point out that the 2nd order didn't state no bell pepper. Well, my preference for bell pepper didn't change since the original order. How hard can you make this? Interestingly, the amount of food on the small plate looks about the same as the amount on the regular plate. When we were done eating, I noticed they incorrectly upcharged us. This was my LAST trip to the register taking a picture of our receipt and compared to the menu of what we originally ordered. We made at least 4 trips BACK to the register, not including my request for more tea, to deal with THEIR PROBLEMS and not ours. With PF Changs coming to town, y'all really need to step it up because that's already going to be a better option than dealing with robots and people who don't care about customer service.

Our online order was easy enough and the presentation of the food was not bad at all. The staff was very nice as well getting our order to us. But that's all I have to say about this restaurant when it comes to being positive. Unfortunately my hot and sour soup tasted like I was drinking ocean water with how salty it was. The general tso's chicken we ordered had hardly any flavor and my sesame chicken that I ordered barely had flavor at all. The lemon chicken seem to be the only decent dish we ordered. Even the beef fried Rice's beef tasted off. This will be the only time we ever go back to this place, we definitely won't be going back again.

I ordered the sweet and sour pork plate to go but there was no sweet and sour sauce in the bag. Probably an honest mistake but….come on lol. So I ended up eating fried nuggets of pork for lunch. Probably would have been good with the sauce but customer service and attention to detail is obviously lacking. The rice was okay. Overall average experience, not super impressive.