Panda Express

For the second time visiting this location, my family and have been greeted and served by Sam. The first time around this young man went above and beyond it was a small gesture towards my kids and his whole character was superb. 2nd visit we got the exact same service and once again went above and beyond, my children love the new turning red movie and w/o us knowing they have a sticker pack with the kids meal. We get the new family feast(5) cause it’s awesome and good savings. I asked if i could just buy 3 sticker packs for my kids and you better believe it Sam did it again. My kids were super excited and the food was awesome. Thank you Sam for your customer service.

The reason for my two star review. Is that every time we go to eat at this location they are out of what we want to eat when ordering. This is a long shot but I think I’m going to start negotiating for a 20% discount when I’m forced to order something else and suggest that all customers start to do the same or go to another restaurant to eat. I feel like this will either force this location to step up their game or start loosing customers at their location. It’s so disappointing when you don’t go out much and get to a the restaurant, download the QR Code, put the vehicle in park, go over the menu, find what you want, get to the speaker, order the food, and they chime back in to tell you they are out of what you want and to choose something else. That gets so old. I had to order the broccoli beef only to get home to find one shred of beef in the broccoli (very disappointed) I won’t go back to this location. But I’m definitely going to dress up my negotiation skills. Get ready Panda Express. People read reviews. Step up your business.

Had a horrible experience at the creek side location, so we decided to try this location. Walked up to eat inside, and the doors were locked with a sign saying "out of rice, only accepting drive-though orders. We turned around and left. I don't know what happened to Panda, but ever since covid the customer service has been horrible, portion size has been shrunk, and the restaurants don't even allow indoor seating. We've decided to eat local now. If you want good Chinese try Pho NB.

I am so sick of this Panda Express. The food is ALWAYS cold and they never give you any sauce. I just ordered serveral orders of egg rolls and cream cheese Rangoons and they never give any sauce. It’s so irritating to have these sides and no sauce. They should include them every time with these items. It’s beyond irritating.

I have called the past couple nights to order online and last time i was told they had no corporate number and hung up on me. I know this review will not be recognized amd nothing will happen. I work in retail and get off late it will be nice to know when they are short staff or any issues that may accur