Pret A Manger

I come here every day. Every time I feel welcome to this location. Except Feb 18 Saturday 2023 around 1:40 pm to 1:50 pm shift manager he was profiled me. He makes customers uncomfortable. I went to use the restroom, and he started yelling in front of customers. Which one makes me so uncomfortable and embarrassed. I have the coffee subscriptions, and it's really nice options for us.Therefore, i visit this location every day. But I'll cancel the subscription, because I can't take this kind of behavior. Agin, he really makes me embarrassed all customers were staring at me. i will never come to this location.

I come here every morning bc I have the coffee subscription which is just amazing. Everyone here is amazing and friendly EXCEPT for the tall skinny dark man, I believe he is a lead supervisor or manager. He bounces between this local and Fulton street. He is never ever friendly to any customer or his own staff. I noticed his co workers under him do not like working with him. The entire vibe of the store is different when he is working. When he is not there everyone is happy as can be. Kudos to the teams at both stores but this man should not be in hospitality if he can not smile nor want to ever show he cares about customers.

This is a must go for lunch— really good options. Their lattes are great (I won a free one when I guessed how many coffee beans were in a cup! 😌). Only thing that has detracted from the experience is the overall friendliness of the staff— often there is little greetings and thank yous, and even just not talking at all to customers.