Otra Casita Bakery And Restaurant

You might get a little thrown off by the location of this place but the ambiance is good. The service was slow and they seemed a little lost on what they needed to do. Food took a while but I have to say it was well worth it. Everything we tried was delicious. I would give the food 5 stars but the service was slow and they didn't have some of the things on the menu so 4 stars I think is fair.

One afternoon we went out with my family to have lunch. Everything started just fine we ordered our drinks and they brought them out. We placed our order for our entrees. We waited over one hour to get our food. I asked the waitress what was going on and she rudely replied “ it’s the fish that takes long to cook” to my knowledge fish does not take long to cook. Also I do not understand how to go orders come out of the kitchen first rather than serve the people in the restaurant. This place has rude staff and unorganized kitchen and the whole karaoke has to go nobody wants to eat with loud music.

This place has good food but their customer service is horrible. If you pay with your card when they delivery driver comes he brings a machine and will take your card and hide the machine from you so you cannot see. Then he will put 22% tip without even asking you. This is THEFT. Literally driving down the street and charging you 12 dollars or more for it. Pick the food up, always pay in cash, and ask for the receipt do not let them tell you what the price is. They make it extremely difficult for you everytime like you owe them the world. Or do what I am going to do and not go there ever again.