Capriotti's Sandwich Shop

Pleasant experience. I was acknowledged by an employee as l entered and approached the counter and was advised that someone would be with me shortly. There was a bit of a wait after placing the order, but it was the lunch rush and the order was for hot subs so that was to be expected. The food was hot and fresh and delicious. Portion size was acceptable for the price paid. My in-store experience was better than my on-line order where a sandwich and chips weren't included in the delivery and the promised refund was never issued.

Probably the worse cheesesteak I've had in a long time. I've lived in Newark all my life and this capriottis was excellent up until 4 or 5 years ago. I've had several sandwiches in the 4 years and 1 or 2 have been good. The most recent was so bad all I could do was laugh about it. A large cheese steak is a little under 20$ on a 20 inch roll. No fried onion, no extra cheese and the last 3 inches of bread on each end had only ketchup, no meat and what meat was actually in the rest of the sandwich was very minimal. That was the last straw for me at this capriottis. I threw out 3/4s of the sandwich. Save your money

The wrong sandwich was delivered (meat instead of vegetarian). They offered to make a new sandwich but couldn't deliver it so I chose the refund. I also didn't receive part of the order so that was promised to be refunded as well. 9 days later, still no refund, even after phone calls and contacting customer support. I'm starting to wonder if they even processed the refund. I will continue to call and email them, but I should get a full refund at this point. Why should I have to spend all this time begging them to make things right?

Due to my BOBBIE addiction....I continue to go there ..it is close by my job. WELL .. no employee makes it the same, ok. But the STALE BREAD really has to STOP..... bread is Cheap..... I have put myself through this since the re open a !!! I will go ONE more time .... Then I will go to another chain store......soooooo disappointed