Tumbleweed Southwest Grill

We’ve ordered from here a cpl of time recently and have had awesome food! Tonight however was not the case. Full rack of ribs that were rubbery and almost impossible to pull a part. The few bites I had have left me feeling kind of ill, and I pretty much fed the dogs with a 25$ meal. Not a good time when you were already starving. Pretty bummed out considering I’ve enjoyed my other meals from here recently. Guess Their Tuesday night staff lineup isn’t filled with their starters, but c’mon man! I worked in the industry, there’s no way I would have served that.

First time eating here and everything was great! Highly recommend! I dont give 5 stars very often but I literally have no complaints! I ordered the chicken Quesadilla appetizer and Grilled chicken chop salad. Both were fantastic. Our waitress was also the bartender and she was great as well. Constantly checking on her tables while keeping the bar! If you've never ate here you definitely should! We will be back for sure!

First time in 5-6 years having a bad experience at this location. If it wasn’t for the way we were treated I wouldn’t even be writing this review because I usually let stuff slide. As you can see from the picture the food was not even done after waiting almost 40 minutes. We did not complain about the wait while we were there. I know they are short staffed and doing the best they can. I tried to inform our waitress about the food and she just said “ahh yeah” and walked away. The manager walked by and I was trying to tell her that uncooked food was not acceptable and also had a question about the menu and she also walked away with out a single care. I have never had employees at this location be so rude before. I am always respectful and courteous of those who work in customer service as I do myself. My family and I always clean up the table to make it easier for the staff and in return we get unfriendly behavior. I know you guys don’t care when a customer says “We won’t be back” but unfortunately that is what we decided after tonight. We aren’t those people who try to get free food. I do expect to be heard though when I voice a complaint and tonight no one cared.

***Gave them another shot 9 months later - food was just OK. Understaffed, so there was going to be a long wait, so we decided to eat at the bar. If you're in the mood to hear the bartender from Kentucky rudely complain about previous customers while she very loudly washes A LOT of glasses right in front of you while you're eating, Tumbleweed's your place. Or, if you like being stared at by the bartender from Kentucky while you eat, go to Tumbleweed in Heath!****** Obviously, this photo is after I ate a li'l bit, but the contents of this styrofoam container cost me $14 - my husband got the same thing. And it was just OK. There were maybe 3 forkfuls of lettuce and tomato, and a very small amount of rice and beans. The only reason we ordered from here is because the good local Mexican restaurant was closed, and we wanted a burrito. $14 is a little steep for a little bit of OK food. Also, we ordered by phone to pick up, was told it would be 25-30 minutes, and we showed up after 29 minutes. Food was ready, but just lukewarm. My husband overheard other customers being told it would be 15-20 minutes for their orders. Hmm... maybe ours had been ready and sat there waiting for us for 10-15-ish minutes??? Let's see some improvement, Tumbleweed!