Subway

Last minute stop for late lunch. One employee working and she absolutely killed it! I tried the new Baja chicken and bacon. Our two other subs were turkey. My sub was amazing. Perfect blend of meats and veggies. Toasted to perfection. I wish I had gotten the employees name to post for her management. She needs a raise or something. Keep up the great work!

Thursday 10/18/2018 I ordered online on my smart phone. The website glitched and sent it to another store which was this store on High street. I tried to call the store and no one answered. I called subway customer service and they were so nice, he said he was going to send the store a request to refund me my $10.81 it could take 2-5 business days. I have not heard anything back from them, I called the store they finally answered and she sounded like she hated her job. She said "Subway" did not even say her name. I explained the situation and asked if my refund has been processed yet. She said I would have to call the owner and gave me his name "Richard" and his phone number. I called and he was rude off the bat. He said Hello, I go on to explain my situation again and he listened but then said because I ordered online and it was my mistake that he was not going to refund me my money. He also went on to say if you were a good customer and came to my store all the time we would understand mistakes happen and come on in and well make you a sandwich. How ever because it was my fault, which the system glitched on their website. Then I will not process your refund. I just hung up because I was just so angry that he was rude to me. I am a good customer of subway I eat there all the time just not the store on high street because its 15-20 minutes away from me an I have no vehicle so I walk to their store from work and school. So I called corporate and got a very nice lady named Patti I believe. She was so upset by the way Richard had spoken to me. She said it would have been one thing if he was polite and explained that he has to make sure everyone is fed, etc. she said because he was so rude to me she gave me an e-gift card for $10. I was happy with that because I don't care about the refund I just want the sandwich I paid for. Will never purchase a sub from any subway owned by Richard. EVER. Rude. &; his store on High street really sucks. He should train his employees to be more respectful and properly answer a phone.

Arrived an hour and a half before closing, they said they had no bread except flat bread and honey oat because they did not make bread today. The honey oat was so stale and chewy I almost took our dinner back for a refund, but the girls kept saying they were just going to close because they didnt have any bread. Will drive in town from now on.

When you really want a sub on a Sunday evening, and the sign says closes at 9, but it's 8:45pm and they have the sign off and refuse service so they can get out faster and go home? Where is the customer service at? I arrived during open business hours with 2 people still inside. 1 says come in while the other says we closed early. On who's permission. Take the damn hours of operation off the window if your not going to follow them!!! Address: 2183 W High St NE Unit B, Newark, OH 43055 Hours: Sunday 9AM–9PM Monday (Columbus Day) 6AM–10PM Hours might differ Tuesday 6AM–10PM Wednesday 6AM–10PM Thursday 6AM–10PM Friday 6AM–10PM Saturday 8AM–10PM Suggest an edit

This subway is going downhill! The last three times we have gone have been disatisfying to say the least! Always feel sick after eating here and the ladies who work there do not have it together! I asked for vinegar on my sub and she pours oil all over it, I say no I wanted vinegar...she adds vinegar and wraps it up like it's no big deal.....I didnt say Oil!! Common sense would be to make a new one At least Ask!!