Downtown Bagels

Aaaaaaaaaand... I’m out. I frequent this spot because it is oh so close to my house. After today, I am putting a life time BAN on it. I was in yesterday before the morning rush and went in today during the morning rush. Both days I was in shock and awe, the amount of time it takes them to complete an order makes me believe the cook top is only able to handle one item at a time... they must have to cook one egg, then one piece of bacon, then the home fries. That is the only way it would make sense that I had to sit in the shop for 30 minutes this morning and 20 minutes yesterday after placing my order. I know what you're thinking as you're reading this, and I agree, I don't mind waiting for quality food. Both yesterday and today I was served cold sandwiches leading me to believe my sandwich sits after being ready. This is not the first time this has happened to me by any means. You don't have to take my word for it, I attached a picture clearly showing the cheese wasn't melted on today’s sandwich. Any-well. I would feel bad about this, but this seems to be the norm. If you don't believe me, go in and sit by the door for a bit. 15 people walked in and turned right around to walk out while I was waiting today. A group of young men asked 3 times where their food was, and a couple that walked in 10 minutes after I ordered asked where their food was shortly before my order was called... If we don't post honest reviews they will never change, and they will continue to lose business. If my half an hour experience today was an accurate cross section they lose a potential customer once every 2 minutes. Allow me to give you some quick math on that; Let’s assume the breakfast rush is between 8-12 (I have been in their many times between those hours and they are always busy). Let’s assume an average ticket price per customer is $5 (My ticket today was $8 but I got extra egg and extra bacon). 1 lost customer every 2 minutes. 120 lost customers per morning. 6,240 lost customers per weekend (Saturday and Sunday Mornings) $31,200 in lost revenue each year without factoring in weekdays. The really sad part about this is when the sandwich is good it is one of the better spots in Newburgh. Sadly, that is probably 1 out of every 4 times I go, and I simply don’t want to continue to pay (or wait) for something that is only good 25% of the time. In closing, if you’re the type of person who likes to wait 30 minutes to eat cold food and listen to other customers complain about how long they have been waiting... Down Town Bagels is the spot for you! If you, like me, don’t like that… I would keep driving and try to find what seems to be the Holy Grail for Newburgh (a great spot for breakfast).

Being from New Jersey, Taylor ham is very hard to come by up here. Downtown Bagels has great Taylor ham sandwiches, as well as chicken noodle soup when they make it! I've wanted to try other things from their menu as well, but the few things I order are so good I can't stop myself. Bagels are incredible as well, but they go quick!