Firehouse Subs

The food is great but the service is awful. I haven’t been coming as much because of this. Too many times I’ve waited way too long for an order. One time it was 45 minutes!! Employees are not friendly at all and the person taking my order answered the phone in the middle of taking my order. I’m currently in the store waiting for my order and there is so music playing so it’s quiet and awkward. Please do something about the customer service.

The food as always is the best. I love the Italian and my wife always gets the hooking ladder. Both are very very good. They are pricey though. My issue with Firehouse subs are the personnel. They hardly ever acknowledge that you've walked in the store they work at what they're doing without saying anything to you. It's not just this store but it's other stores I've been in too they have attitude. It's sad that a place that has such good food has such poor employees.

The food was good during this trip to firehouse. The worst thing at this store is the service. Employees are very rude and uncaring. I ordered subs online for pickup. I get to the store around 6 minutes past the time it is suppose to be due. They didn't even have one sub complete. Stood there for an extra 20 minutes for them to finish my online order. I put the order in around 11am and came in around 12:06pm. The order was suppose to be complete at 12pm. Left the store at 12:30. A little ridiculous, but no apologies or anything. Plus, there were free cookies online that was suppose to be free and we called about it, they said they would take care of it. Didn't take care of it until I got to the store. They reran my order so it wouldn't look late on their end. Will not be returning here for awhile and hope this review will change things.

The employees move like sloths. Orders could be prepared much faster if they would hire an entire new crew. I simply cannot stand coming to this location because of how slow they are. They used to be very quick but over the years they have changed. I have found myself going to Subway Or Blimpie more and more these days. I wouldn’t waste my time here. Even ordering online doesn’t help. They still don’t start the orders it seems until you’ve arrived. I now officially HATE THIS PLACE. After today this is the last straw. I won’t be back!