Dunkin'

I visited this store for the first time today. I visited after I first joined the Dunkin’ Donuts app. I wanted to enjoy buying doughnuts because there were offers that I could get. But I wasn’t used to finding offers on apps. I wanted her to help me with that. But she left me looking for the app and went to get another order. I was displeased. She treated her customers with a stern look until the end. Moreover, she had neither a smile nor kindness. It was a moment of disappointment with Dunkin’ Donuts. Chicago is a city of doughnuts. There are many donut shop in the same town. Should I visit Dunkin’ again with this feeling? It was a really unpleasant experience. I don’t want to visit this store again!!!!!!!! There was no kind of doughnut I liked, and the doughnut flavor was dry and bad. I think it was like an old donut. Please don't visit this store. You'll have the worst experience and you'll feel bad! Go to other donuts store!

Review update: Decided to stop by here again to try out one of the new drinks they came out with, “Peach Passion Fruit Refresher”. The drive through was rather slow once again. Once I got up there I asked for a water with extra ice. She then told me my total was $2.20, I handed her a gift card and she rudely replied with, “you don’t have cash”. I let her know I wanted to use the gift card first before paying the rest off. She then told me after the gift card my new total was “$2.87”, when I asked why it had gone up she replied with “you wanted a water”. Once I drove off I realized they also messed up my order and gave me the strawberry refresher which has absolutely no taste and is rather boring. This was overall one of the worst Dunkin’ Donuts I’ve ever been too and will not be returning. Ordered from the drive through, although the line was fast the lady that was taking the orders was quite rude. I asked if she was ready and she yelled “wait”, another minute went by and she said she was ready. When I started to place my order she once again yelled and said “I’m not ready, wait”. All around unprofessional, as for the food it was pretty good. Ordered 2 bagels (sesame seed and plain) with cream cheese and side order of hash browns.